Solved

mobile phone and exchange 2003

Posted on 2012-03-16
6
286 Views
Last Modified: 2012-06-27
Existing users on 2003 sbs server with new phones (both android and iphone) can receive emails but not send (username or password incorrect) but it is not, add a NEW user on the server and using the new user settings on the phones, emails can be received AND sent.

Deleting an exisiting user and recreating still only receives.

Any ideas.
0
Comment
Question by:garymank
  • 2
  • 2
  • 2
6 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 37728931
Are you using POP3/SMTP or Activesync on your mobile devices?
0
 
LVL 28

Expert Comment

by:jhyiesla
ID: 37729158
Are all the Exchange Mobile features turned on in AD on the older accounts?

We have used these devices on Exchange 2003 and 2010 and have never seen this particular issue.  I'd also check security settings in AD and compare against the new users to see if there are differences.
0
 

Author Comment

by:garymank
ID: 37729576
Using IMAP4.

Have checked all AD settings and no difference.
0
New My Cloud Pro Series - organize everything!

With space to keep virtually everything, the My Cloud Pro Series offers your team the network storage to edit, save and share production files from anywhere with an internet connection. Compatible with both Mac and PC, you're able to protect your content regardless of OS.

 
LVL 28

Expert Comment

by:jhyiesla
ID: 37729606
Not saying that the IMAP won't work, but any reason you just don't let Activesync do it's thing? We've not had any real issues with pretty much any smartphone and the built-in Exchange setups.
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 37729691
What server are you using as the SMTP server on the devices and why the heck are you not using Activesync, which would prevent this problem from happening in the first place?

My article should guide you through all you need to know to get Activesync working, in case you decide to lose the IMAP / SMTP option, which is a much less satisfactory way to get emails when compared to Activesync.

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
0
 

Author Comment

by:garymank
ID: 37758063
Re-created a secondary virtual directory for Exchange that does not require SSL and now ok,

though the AS tester App certainly helped, I will give this to alanhardy who certainly pointed us in the right direction.


Thanks
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
SBS Certificate Error 7 52
Change SBS 2011 Internet Domain Name 3 46
SBS 2011 6 42
Small Business Server 2011 moving to Windows Server 2016 Standard 5 52
This article describes how to set permissions to allow a limited-permissions user to start and stop a particular System Service.   It is always best to give users only the permissions that they need to perform their job, so tweaking particular permi…
Many admins will agree: WSUS is is a nice invention but using it on the client side when updating a newly installed computer is still time consuming as you have to do several reboots and furthermore, the procedure of installing updates, rebooting an…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now