Solved

mobile phone and exchange 2003

Posted on 2012-03-16
6
287 Views
Last Modified: 2012-06-27
Existing users on 2003 sbs server with new phones (both android and iphone) can receive emails but not send (username or password incorrect) but it is not, add a NEW user on the server and using the new user settings on the phones, emails can be received AND sent.

Deleting an exisiting user and recreating still only receives.

Any ideas.
0
Comment
Question by:garymank
  • 2
  • 2
  • 2
6 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 37728931
Are you using POP3/SMTP or Activesync on your mobile devices?
0
 
LVL 28

Expert Comment

by:jhyiesla
ID: 37729158
Are all the Exchange Mobile features turned on in AD on the older accounts?

We have used these devices on Exchange 2003 and 2010 and have never seen this particular issue.  I'd also check security settings in AD and compare against the new users to see if there are differences.
0
 

Author Comment

by:garymank
ID: 37729576
Using IMAP4.

Have checked all AD settings and no difference.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 28

Expert Comment

by:jhyiesla
ID: 37729606
Not saying that the IMAP won't work, but any reason you just don't let Activesync do it's thing? We've not had any real issues with pretty much any smartphone and the built-in Exchange setups.
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 37729691
What server are you using as the SMTP server on the devices and why the heck are you not using Activesync, which would prevent this problem from happening in the first place?

My article should guide you through all you need to know to get Activesync working, in case you decide to lose the IMAP / SMTP option, which is a much less satisfactory way to get emails when compared to Activesync.

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
0
 

Author Comment

by:garymank
ID: 37758063
Re-created a secondary virtual directory for Exchange that does not require SSL and now ok,

though the AS tester App certainly helped, I will give this to alanhardy who certainly pointed us in the right direction.


Thanks
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The articles for turning off the Client firewall policy on the internet are for SBS 2008 and don't really help for SBS 2011. They actually moved the Client firewall policy. In 2011, the client firewall policy has moved to the SBS computers conta…
I work for a company that primarily works with small businesses as their outsourced IT vendor. As such the majority of these customers utilize some version of Small Business Server. Due to the economics of running a small business, many of these cus…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question