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Troubleshooting Email failure in Exchange 2007

Posted on 2012-03-16
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Last Modified: 2012-06-21
Hi,

A message has been received by the Exchange 2007 store but failed to reach the User.  No NDR was received by sender or recipient.  The sender successfully sent a mail through earlier in the day but recorded a different IP address.  

Mail tracking reported following facts for the non delivered message:

Event ID #1 Receive    Source: SMTP
Event ID #2 FAIL          Source: Routing

Can you advise how I can take this further and understand where it failed?

Thanks
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Question by:buddles
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Expert Comment

by:R--R
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Check if it is stucked in queue.
Check message tracking.

Is this happening for one user only or all?
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Expert Comment

by:akhalighi
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any logs in windows event logs (applications) regarding this failure ?
do you have any anti-spam running ?
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Author Comment

by:buddles
Comment Utility
Those event IDs were from the tracker and no nothing in the queue.  Just this one mail from this sender.  

Nothing in the logs and yes to AV (Sophos) but nothing recorded there.  Recieved fine from them earlier in the day.


Can anyone help decipher the routing failure reason?
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Accepted Solution

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Suraj earned 500 total points
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get the error from message tracking from command shell.

get-messagetrackinglog -sender user@senddomain.com -recipients user@recipientdomain.com |fl

pls share the results
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LVL 17

Expert Comment

by:Suraj
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I am still waiting for the reply...to my comment ID: 37733198
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Author Comment

by:buddles
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Apologies x-sam, completely missed your reply.  Thanks for the command, shows message was too large.  Why would MS not put this into the normal tracker GUI!

Timestamp               : 15/03/2012 17:39:28
ClientIp                :
ClientHostname          : x-mail
ServerIp                :
ServerHostname          :
SourceContext           :
ConnectorId             :
Source                  : ROUTING
EventId                 : FAIL
InternalMessageId       : 357898
MessageId               : <1ea5f.26873729.3c9382f2@aol.com>
Recipients              : {abi@x.co.uk}
RecipientStatus         : {550 5.2.3 RESOLVER.RST.SendSizeLimit; message too large for this sender}
TotalBytes              : 28068127
RecipientCount          : 1
RelatedRecipientAddress :
Reference               : {<5ebef9e4-6312-4377-a443-95a502ddaebb>}
MessageSubject          : Fwd: gsgsghgs
Sender                  : x@aol.com
ReturnPath              : x@aol.com
MessageInfo             :
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Author Closing Comment

by:buddles
Comment Utility
Excellent pointer.  Shows much more detail than the Tracker GUI.

Message was too large.
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Expert Comment

by:Suraj
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Well it would be there but you need to select appropriate options :-)
MS rocks

x-sam
Microsoft Corp.
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