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Troubleshooting Email failure in Exchange 2007

Hi,

A message has been received by the Exchange 2007 store but failed to reach the User. No NDR was received by sender or recipient. The sender successfully sent a mail through earlier in the day but recorded a different IP address.

Mail tracking reported following facts for the non delivered message:

Event ID #1 Receive Source: SMTP
Event ID #2 FAIL Source: Routing

Can you advise how I can take this further and understand where it failed?

Thanks

R--R

Check if it is stucked in queue.
Check message tracking.

Is this happening for one user only or all?

akhalighi

any logs in windows event logs (applications) regarding this failure ?
do you have any anti-spam running ?

buddles

ASKER

Those event IDs were from the tracker and no nothing in the queue. Just this one mail from this sender.

Nothing in the logs and yes to AV (Sophos) but nothing recorded there. Recieved fine from them earlier in the day.

Can anyone help decipher the routing failure reason?

ASKER CERTIFIED SOLUTION

Suraj

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Suraj

I am still waiting for the reply...to my comment ID: 37733198

buddles

ASKER

Apologies x-sam, completely missed your reply. Thanks for the command, shows message was too large. Why would MS not put this into the normal tracker GUI!

Timestamp : 15/03/2012 17:39:28
ClientIp :
ClientHostname : x-mail
ServerIp :
ServerHostname :
SourceContext :
ConnectorId :
Source : ROUTING
EventId : FAIL
InternalMessageId : 357898
MessageId : <1ea5f.26873729.3c9382f2@aol.com>
Recipients : {abi@x.co.uk}
RecipientStatus : {550 5.2.3 RESOLVER.RST.SendSizeLimit; message too large for this sender}
TotalBytes : 28068127
RecipientCount : 1
RelatedRecipientAddress :
Reference : {<5ebef9e4-6312-4377-a443-95a502ddaebb>}
MessageSubject : Fwd: gsgsghgs
Sender : x@aol.com
ReturnPath : x@aol.com
MessageInfo :

buddles

ASKER

Excellent pointer. Shows much more detail than the Tracker GUI.

Message was too large.

Suraj

Well it would be there but you need to select appropriate options :-)
MS rocks

x-sam
Microsoft Corp.