Solved

Windows ThinPC fails to open WORD .DOC files from internet or intranet via ie9

Posted on 2012-03-16
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604 Views
Last Modified: 2013-04-17
Working on Windows ThinPC with Office 2010:
 
When clicking on a DOC document on the internet or intranet,

Windows/ie prompt asks:  "What would you like to do with the ... file?"
 Click on OPEN
 Microsoft Word windows pops with scrawling messages and moving bar from left to right:
 first: "Microsoft Word has stopped working.  Windows checking for solution..."
 then: "Trying to recover your information"
 then: window closes and nothing happens.
 However, if one opens WORD at this point, the document recovers and is shown.
 
If word was already opened, the same sequence happens, only it ends with:
 "Microsoft Word has stopped working", [Close Program] button only option to click, and Word closes. Then, if opened, the docx appears.
 
The same site from non ThinPC Windows 7 workstation, Word simply opens the document same if already Word is opened or not.
 

When Word is called from IE to open a DOC file (NOT DOCX), it appears that it needs to translate it to DOCX.
 
DOC to DOCX translation fails when called from IE on ThinPC’s.  Regardless of on or off domain.
 
Example:  google “jonedoe.docx” – this is actually NOT a docx! But a DOC file, and it fails.
 
When Word is called from IE to open a DOCX, not translation occurs and it opens it up fine.
 
Example: go to – http://plone.scottsdalecc.edu/career/sample-ws-jane-doe-resume.docx/view and open the sample file.
 
This is an actual DOCX file. Works fine!
 

Furthermore:  for every attempt to open such file form internet or intranet, you get this application event viewer error:
 
Log Name:     Application
 
Source:       Application Error
 
Date:         3/15/2012 8:38:35 AM
 
Event ID:      1000
 
Task Category: (100)
 
Level:         Error
 
Keywords:      Classic
 
User:          N/A
 
Computer:    ComputerName
 
Description:
 
Faulting application name: WINWORD.EXE, version: 14.0.6024.1000, time stamp: 0x4d83e310
 
Faulting module name: unknown, version: 0.0.0.0, time stamp:0x00000000
 
Exception code: 0xc0000005
 
Fault offset: 0x00000000
 
Faulting process id: 0xc1c
 
Faulting application start time: 0x01cd02b0e8b14f3a
 
Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
 
Faulting module path: unknown
 
Report Id: 291457aa-6ea4-11e1-b487-00505687001a
 
Event Xml:
 
  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 
  <System>
 
    <Provider Name="Application Error" />
 
    <EventID Qualifiers="0">1000</EventID>
 
    <Level>2</Level>
 
    <Task>100</Task>
 
    <Keywords>0x80000000000000</Keywords>
 
    <TimeCreated SystemTime="2012-03-15T13:38:35.000000000Z" />
 
    <EventRecordID>5350</EventRecordID>
 
    <Channel>Application</Channel>
 
    <Computer>ComputerName</Computer>
 
   <Security />
 
  </System>
 
  <EventData>
 
    <Data>WINWORD.EXE</Data>
 
    <Data>14.0.6024.1000</Data>
 
    <Data>4d83e310</Data>
 
    <Data>unknown</Data>
 
    <Data>0.0.0.0</Data>
 
    <Data>00000000</Data>
 
    <Data>c0000005</Data>
 
    <Data>00000000</Data>
 
    <Data>c1c</Data>
 
    <Data>01cd02b0e8b14f3a</Data>
 
    <Data>C:\Program Files\Microsoft Office\Office14\WINWORD.EXE</Data>
 
    <Data>unknown</Data>
 
    <Data>291457aa-6ea4-11e1-b487-00505687001a</Data>
 
  </EventData>
 
</Event>
 


Any ideas?
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Comment
Question by:InWoods
  • 3
5 Comments
 
LVL 47

Expert Comment

by:dlethe
ID: 37731657
The winword.exe file looks like it is  trashed, or a required DLL is corrupted.  Can you reinstall the ThinPC client software?
0
 
LVL 78

Expert Comment

by:David Johnson, CD, MVP
ID: 37731721
Turn off ie9 protected mode this should fix it
0
 

Author Comment

by:InWoods
ID: 37737311
Negative to all the above.

I also posted this on MS TechNet and got a responce for MS Labs:
Problem reproduced at their labs.  issue is a bug.  I will post here what i find.
0
 

Accepted Solution

by:
InWoods earned 0 total points
ID: 37903568
Microsoft's final answere was that ThinPC was not intended to be used for any thing more then OS that enables RDP on re-porposed older stations.  so this is a no-case for MS.
0
 

Author Closing Comment

by:InWoods
ID: 37918457
No solution.  Just closing the case as there do not appear to be a solution for it.
0

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