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Blackberry Torch and Outlook contact synch using BES

Posted on 2012-03-16
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Last Modified: 2012-06-21
Hi,

I have some issues synching my blackberry contacts with outlook.  Is there a place where I can set the 'reconcile' setting as in the messages?
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Question by:BreakFixJim
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Expert Comment

by:Mike Sullivan
ID: 37729005
Hi BreakFixJim,

What sort of problems are you having?

Can you let me know a little bit more about your infrastructure? Which version of BES are you using? Which mail platform? Are they on the same server? etc.

Thanks,

Mike
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Author Comment

by:BreakFixJim
ID: 37729730
Hi Mike,

Exchange 2010 > BES 5 sp3 > blackberry Torch & Outlook 2010.

BES and Exchange are on different servers.

thanks for your help.
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Expert Comment

by:Mike Sullivan
ID: 37729757
Thanks BreakFixJim,

And what are the problems you are having with the Contacts? Is it failing to add/update/synchronise? Is it in one direction only? Is it a general failure?

Sorry for all the questions :-)

Mike
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Author Comment

by:BreakFixJim
ID: 37737990
Hi Mike,

Yes, it is not updating/synchronising.
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Expert Comment

by:Mike Sullivan
ID: 37738011
Hi BreakFixJim,

Have a look at this knowledge base article and see if it helps you with your problem:

http://btsc.webapps.blackberry.com/btsc/viewContent.do?externalId=KB10475&sliceId=1

Mike
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Author Comment

by:BreakFixJim
ID: 37742005
Mike,

This is only happenning on 1 user..
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Accepted Solution

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Mike Sullivan earned 500 total points
ID: 37743158
Ah! That changes things.

On ther affected phone, go into the Contacts list, press the BlackBerry menu key and choose Options. The last item on the list should say 'Desktop'. Click on this check that Wireless Synchronisation is ticked. If it is, untick it and save the changes then tick it again and save the changes.

Let me know,

Mike
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