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Scanner interface card, driver not installing to device manager

Posted on 2012-03-16
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Last Modified: 2013-11-08
Kofax Adrenaline 850 EH-0850-2000 installation problem

Difficulty installing a Kofax Imaging Processor product, onto a new/replacement computer, from a currently functioning system w/interface card and scanner functioning.

On current computer, have a Kofax Adrenaline EH-0850-2000 interface card, and it shows in device manager on line "Kofax Image Processor > Adrenaline". Shows driver 1/2/2000 ver. 0.0.0.4. Card EPROM 850v video. Current computer has WinXPPro-32b.

On replacement computer, cannot get driver to show it in device manager for use with the current scanner (scanner is a Bell & Howell 2020D FB). Replacement computer has Win7Ult-32b.

From current/functioning machine, have some software drivers, left from years ago when someone else install, I suppose, was hopeful 'they' may install/result in installing/functioning the PCI interface card, but no joy on the matter. Most hopeful was an ISIS.Zip package, and when attempting to install, was prompted with messsage 'serial number' issue... only 1 of other driver type .exe's were tried, and it went no where.

I will update later with names of those exe's.

Need helpfull course of action, please.
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Question by:spotteddogs
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Expert Comment

by:Grant1842
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THis may be to old a device for windows 7 to support .

Vendor ID and Device ID

 All manufactures of devices have to include a Vendor ID and a Device ID of their Plug And Play devices. We can use this information to get the correct driver for our computer.
You can boot up in safe mode or boot normal.
First click Start > All Programs(Program Files)> Accessories> System Tools> and finally choose System Information. You will see a screen like this.
 
Click Components and go down to Problem Devices. Here will be any devices that do not have a driver.
Here is an example below.
PNP Device ID      PCI\VEN_10DE&DEV_0A20&SUBSYS_830F1043&REV_A2\4&3527B13C&0&0010 .

Can  you look here and post this info ?
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Author Comment

by:spotteddogs
Comment Utility
screen capture of problem deviceHere's a shot of that item:
THANKS for your support moving forward...

PCI  Scanner Controller
PCI\VEN_1296&DEV_0000&SUBSYS_00000000&REV_00\4&1C61A241&0&10F0

I retrieved from previous install some files, as I'd stated, the files names may be of little use here, but went like:
ISISpv.ZIP (of about 4.92Mb)
FB730DC-ISISDriver.exe - 06-21-2002.exe (exe of 3.764Mb)
FBSeriesTWAINDriver.exe - 06-21-2002.exe (exe of 3.975Mb)

above is of course the PCI Scanner Controller ID
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Accepted Solution

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spotteddogs earned 0 total points
Comment Utility
Ok,
Found solution; eventually on Kofax ftp site at:
ftp://ftp.kofax.com/pub/support/capture/ac/obsolete/

reading:
downloading&installing_ricoh450_bh2020_driver_files_for_ad8501700.pdf
-though the data files are not in the location indicated within the PDF-

and installing/using the two files:
bicwdm.inf
bicwdm.sys

The twain driver installed and is recognized in Win7Ult32bit as proper Adrenaline device.

Thanks so much for intended support.
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Author Closing Comment

by:spotteddogs
Comment Utility
Accepted my own comment as solution, with, after considerable more research, found indicators toward .inf and .sys files needed.
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