Solved

Microsoft Publisher 2010  "Save As" PDF renders different look than what is made

Posted on 2012-03-16
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1,144 Views
Last Modified: 2012-03-21
Products in use:

Windows 7 Pro
MS Office 2010 Pro Plus (32bit)
Adobe Acrobat Reader X (10.1.0)

In the attached image (Pub-PDF.png)  (left)  is a Publisher 2010 file that was made a as a certificate in portrait, next to that image (center) is the same Publisher file being saved as PDF from Publisher 2010.

Sending the Publisher file to a remote site user that is using the same aforementioned products and having the remote site do the same step "Save As" then select PDF from Publisher 2010 results in the image on the right which appears to be an attempt to change to a booklet or maybe its just a scrunching of the image.


What has been done to resolve:


Verified document settings matched at both sites (doc-settings.png)

Ran MS Office 2010 repair

Uninstalled previous version of Acrobat Reader and then cleaned registry of leftover acrobat keys

installed same version of reader to what I've been using (X 10.1.0)

Had user install "doPDF" and had them select "Print" to doPDF, this made the document look correctly and is being used as a workaround but still need to resolve the main issue

Reading about font issues doing similar to in previous Acro Readers, change font the more universal used "Ariel" font with no change

User noted that they were able to do this function about a week ago just fine, rolled back all system change to one week prior, no change in output was noted

Neither site is using Acrobat Pro


Anyone else seen this?  If so how was it resolved?


Thanks!
Pub-PDF.png
doc-settings.png
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Question by:Drakcon
3 Comments
 
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Expert Comment

by:brota
ID: 37730099
Try printing to PDF with cute PDF?
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redbmaster earned 250 total points
ID: 37730142
It could be a use profile issue. Try having a different user login (asuming its on a domain) and see if they have the same issue with publisher. If not on a domain create another local user account and try it.

If that is not the issue, I would try updating publisher all the way on both machines. Even though you did a system restore it doesn't me a faulting update was removed. Personally, I never use that function and disable it on all of my machines as its prone to compromise.
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Author Comment

by:Drakcon
ID: 37748429
@ Borta - I have a PDF printer in place, its not the desired way they wish to do it.

@redbmaster - Had a different user sign on to that machine to build a new profile and the "Save as" PDF did work, not sure why I did not think of that after running through the other items.  Now I just need to figure out which item broke it.

I'd prefer not to run those (add in) options but till i get a different super I'm stuck with it.  you mentioned "prone to compromise" this is something I had not heard about but I don't go to in depth with MS Office, what kind of compromise have you see or heard, or maybe you could just send me a few links to choke stuff out.

Thanks for your assistance

D
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