?
Solved

Issue With Email On iPhone

Posted on 2012-03-16
9
Medium Priority
?
386 Views
Last Modified: 2012-03-31
We have clients who just got iphones.  When they connect to the internal network wirelessly they are unable to attach to the Exchange server. When they are off the network and connecting through 3G they are able to get on the server.  They are using a Sonicwall TZ-200 Firewall.  Any Ideas?
0
Comment
Question by:Computerbilities
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 8

Expert Comment

by:thomasdavis
ID: 37730261
Is the exchange server on the same network as wireless? or are they on separate and sonic wall is blocking ports between the two networks?
0
 

Author Comment

by:Computerbilities
ID: 37730311
The exchange server is on the same network as the wireless. The Sonicwall TZ 200 is the main firewall/router for the network and it is supplying the wireless as well.
0
 
LVL 8

Expert Comment

by:thomasdavis
ID: 37730358
almost sounds like an authentication problem when they are connected internally and not on the domain.  If a computer on the wireless network not connected to the domain tries to use outlook to connect to exchange do they have the same issue?
0
Q2 2017 - Latest Malware & Internet Attacks

WatchGuard’s Threat Lab is a group of dedicated threat researchers committed to helping you stay ahead of the bad guys by providing in-depth analysis of the top security threats to your network.  Check out our latest Quarterly Internet Security Report!

 
LVL 8

Expert Comment

by:thomasdavis
ID: 37730360
Is it just the iphones or do other people with droids use the wireless side with email?
0
 

Author Comment

by:Computerbilities
ID: 37730484
If a computer is on the wireless network it does not have an issue.  I believe it to me more of a Firewall rule not allowing traffic internally to come back in once it leaves.  For now it is just an iphone issue, they do not have any other phones to test on.  Just some Blackberry's but they are using a BES.
0
 
LVL 12

Expert Comment

by:Vaseem Mohammed
ID: 37731174
Which version of exchange u hav?
Can users access OWA when they are on wireless network? E.g webmail.domain.com/owa
0
 
LVL 16

Expert Comment

by:Syed_M_Usman
ID: 37733354
Dear you need to make sure active syns is enable on your exchange...
0
 

Accepted Solution

by:
Computerbilities earned 0 total points
ID: 37765918
Apparently all I had to do to fix the issue with the iPhones was anable 'any any' on the WAN > LAN part of the firewall on the sonicwall. That problem is now resolved.
0
 

Author Closing Comment

by:Computerbilities
ID: 37790288
The other comments were great ideas but in the end it was just a small configuration change on the Sonicwall.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article covers the basics of data encryption, what it is, how it works, and why it's important. If you've ever wondered what goes on when you "encrypt" data, you can look here to build a good foundation for your personal learning.
It’s time for spooky stories and consuming way too much sugar, including the many treats we’ve whipped for you in the world of tech. Check it out!
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question