troubleshooting Question

Unable to open local files and directories through embedded web links.

Avatar of srulison
srulison asked on
Web DevelopmentWeb Browsers
3 Comments2 Solutions845 ViewsLast Modified:
We recently started having issues with links on an internal web page which points to shared directories and files (Word, Excel, etc.) on our LAN.  When we click on any of these links, nothing happens.  Note: If you manually type the link in the browser address bar, then it will bring up the directory or load the file but it will not work by clicking on the link.  All of these links use to work. We currently have both Windows XP and Windows 7 running on various workstations in our office.  This issue occurs on both platforms. I also tested these links with Internet Explorer 9, FireFox 10, and Google Chrome 17 and the results were the same.  Our network infrastructure consists of ISA 2008 for our firewall and proxy server, Windows 2003 for our domain controller, DHCP and DNS server.  The local Intranet site is also running on a Window 2003 with IIS Manager.  
Can somebody give me some guidance on what I need to do to resolve this issue?

Thank you.

This is the source code for the page that contains the links.
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>Common Drive</title>
<link href="../CSS/InternalDevStyle.css" rel="stylesheet" type="text/css" />
</head>

<body class="InternalDev">
<p>&nbsp;</p>
<p>&nbsp;</p>
<table width = "100%" border = "10">
  <tr>
    <td align="center" width = "99%" colspan="3">What's This????<a href="sWhat.html"><br />
      <img border="0" src="../Images/whats.gif" width="90" height="67" /></a></td>
  </tr>
  <tr>
    <td align="center" width = "33%"> PTAB<br />
      Staff<br /><img src="../Images/staff.gif" alt="Publish documents to or share documents with other PTAB staff members" width="64" height="64" /></td>
    <td align="center" width = "33%"> Internal<br />
      Forms<br />
      <a href="file:///Q|/INTERNAL FORMS/"> <img src="../Images/forms.gif" alt="Access Internal Forms" width="64" height="64" /></a></td>
    <td align="center" width = "33%"> Internal<br />
      Publications<br />
      <a href="file:\\fee\spcommon$\&quot;INTERNAL PUBLICATIONS&quot;\"> <img src="../Images/IntPub.gif" alt="Access Internal Publications:  Net Pay, Time Sheet, Absence/Leave Request, Travel Voucher" width="64" height="64" /></a></td>
  </tr>
  <tr>
    <td align="center" width = "33%"> Clerical<br />
      Staff<br />
      <a href="File:///q:\clerical"> <img src="../Images/clerical1.gif" alt="PTAB Clerical staff members publish/share documents with other PTAB Clerical staff members" width="64" height="64" border="0" /></a></td>
    <td align="center" width = "33%"> Hearing<br />
      Officers<br />
      <a href="file:///Q|/HEARING OFFICERS/"><img src="../Images/hearing1.gif" alt="PTAB Hearing Officers publish/share documents with other PTAB Hearing Officers" width="64" height="64" /></a></td>
    <td align="center" width = "33%"> Human<br />
      Resources<br />
      <a href="file:///Q|/HUMAN RESOURCES/"> <img src="../Images/HumanResources.gif" alt="PTAB Human Resources staff members publish/share documents with other PTAB Human Resources staff members" width="64" height="64" /></a></td>
  </tr>
  <tr>
    <td align="center" width = "33%"><br />
      Fiscal<br />
      <a href="file:///Q|/FISCAL/"><img src="../Images/Fiscal.gif" alt="PTAB Fiscal staff members publish/share documents with other PTAB Fiscal staff member" width="64" height="64" /></a></td>
    <td align="center" width = "33%"><br />
      Executive<br />
      <a href="file:///Q|/"> <img src="../Images/Executive.gif" alt="PTAB Executive staff members publish/share documents with other PTAB Executive staff members" width="64" height="64" /></a></td>
    <td align="center" width = "33%"> Information<br />
      Services<br />
      <a href="file:///Q|/INFORMATION SERVICES/"><img src="../Images/IS.gif" alt="PTAB Information Services staff members publish/share documents with other Information Services staff members" width="64" height="64" /></a></td>
  </tr>
</table>
</body>
</html>
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