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port 3389 blocked/not listening after multiple reboots

Posted on 2012-03-16
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Last Modified: 2014-05-14
Hi. I cannot RDP to the server after having trouble booting the server.  This is Win 2003 Server.  Port 3389 is not listening.  All TS services are enabled. Remote Desktop is enabled in Control Panel, System.  When I do netstat -an |find "3389" I get the response UDP 0.0.0.0:3389   *:* instead of the expected response.  Can you help?
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Question by:KaceSolver
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Expert Comment

by:Khandakar Ashfaqur Rahman
ID: 37731466
Check your Firewall and also check if 3389 port is in exception.Also be sure that Anti-Virus isn't blocking RDP
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Author Comment

by:KaceSolver
ID: 37731537
I have done all of these.
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Expert Comment

by:Khandakar Ashfaqur Rahman
ID: 37731564
Into your server:
telnet 127.0.0.1 3389

Then into client pc:
telnet "Server IP" 3389

What do you see ?
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Author Comment

by:KaceSolver
ID: 37731584
I don't get the flashing cursor - cannot telnet the port.  It isn't listening.
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Expert Comment

by:Khandakar Ashfaqur Rahman
ID: 37731618
If you can't telnet into your server(telnet 127.0.0.1) it means service isn't running properly.You need to check services and dependencies.Start and restart service again if requires.
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Author Comment

by:KaceSolver
ID: 37732324
Yes I have already tried stopping and restarting services.  I have also tried deleting the RDP-TCP connection in TS and reinstated it.  I have also booted with Remote Desktop enabled and then tried re-enabling it but the port is not listening.
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LVL 11

Expert Comment

by:Khandakar Ashfaqur Rahman
ID: 37732345
Remove Remote Desktop then install again.
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Author Comment

by:KaceSolver
ID: 37732466
I have done that too I'm afraid. I also reinstalled SP2 but when I rebooted it did not like the new configuration and used a previous config.  Not sure if that helps work it out?
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Expert Comment

by:Khandakar Ashfaqur Rahman
ID: 37732501
Run Microsoft Baseline Security Analuzer:
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=19892

Check if there's any update missing or post the result.
Are you using group policy ?
Also check the Event log if there's any error
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Author Comment

by:KaceSolver
ID: 37736932
Hi.  I'll try this shortly when I can get access to the sever and will post the result. I can' see anything in event viewer that helps and we are not using group policy. Thanks.
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LVL 11

Expert Comment

by:Khandakar Ashfaqur Rahman
ID: 37736941
Also try the following:

Open command prompt and type:
tasklist /svc


Post the output.
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Accepted Solution

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KaceSolver earned 0 total points
ID: 37761192
This was tracked down to RDP crashing the print spooler caused when a Mac computer connected.  It was the Officejet driver that the Mac was using that had been installed on the server.  We discovered that with the print spooler disabled we could connect.  After removing all the printer drivers from the server everyone could connect again, including the Mac.
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