troubleshooting Question

Applications accessing files on the domain locking up and slow to respond

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invisimaxFlag for United States of America asked on
Windows XPSBSWindows 7
4 Comments1 Solution331 ViewsLast Modified:
we have a company that uses mostly 2 programs quickbooks and their utility billing, both of which access databases stored on the server, starting yesterday morning when trying to do more productive things within the software they most commonly go not responding or time out completely for long periods of time..

I've done a trace route to the server and beyond and i don't see any latency to the server, i've also rebooted the switch.. There is approximately 12 computers on this domain and 2 large copiers.

I've monitored the network traffic on the server and it never jumps past like 500K, But even the other uses who have autocad files stored on the server are having autocad go not responding.

But when i'm in the server or try to  access a file via windows explorer everything works fine, just using them in the software their intended for goes not responding.

Their billing program uses access. And accessing the file from access or explorer is fine, when trying to compact and repair the database is locking up. There is a front end of this software that runs a user interface and when using that it's absolutely not usable.

I've put as much information in here as i can remember. If yo uwould like to know anything else just ask
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