Solved

Applications accessing files on the domain locking up and slow to respond

Posted on 2012-03-16
4
300 Views
Last Modified: 2012-04-03
we have a company that uses mostly 2 programs quickbooks and their utility billing, both of which access databases stored on the server, starting yesterday morning when trying to do more productive things within the software they most commonly go not responding or time out completely for long periods of time..

I've done a trace route to the server and beyond and i don't see any latency to the server, i've also rebooted the switch.. There is approximately 12 computers on this domain and 2 large copiers.

I've monitored the network traffic on the server and it never jumps past like 500K, But even the other uses who have autocad files stored on the server are having autocad go not responding.

But when i'm in the server or try to  access a file via windows explorer everything works fine, just using them in the software their intended for goes not responding.

Their billing program uses access. And accessing the file from access or explorer is fine, when trying to compact and repair the database is locking up. There is a front end of this software that runs a user interface and when using that it's absolutely not usable.

I've put as much information in here as i can remember. If yo uwould like to know anything else just ask
0
Comment
Question by:invisimax
  • 2
4 Comments
 
LVL 22

Expert Comment

by:Larry Struckmeyer MVP
ID: 37733003
Some info that might be helpful:

What version of Small Business Server?

Have you run the SBS BPA and fixed everything it finds?  If not do so:  www.sbsbpa.com

Did these issues begin recently, or where they present from the beginning of life for this SBS?  What about prior to this SBS, what was hosting and how did it respond?

Have you changed the patch cord to the server, and the port in the switch for the server.  I say for the server as you indicate the issue is from more than one station.

Errors in the event logs that might be relevent?  Messages on screens when the issues occur?

Size/speed and capacity/free space on the server hard drives?  Amount of RAM in the server, and percent used/free?

Clean boot on the Server... stop all AV products, stop Exchange Services... does that help?

There is more to ask, but lets start there.
0
 
LVL 8

Expert Comment

by:natcom
ID: 37737302
On a problematic server perform a clean boot and check if the issue still exists
1. Click Start->Run...->type msconfig and press Enter 2. Click Services tab and select Hide All Microsoft Services and Disable All third party Services.
3. Click Startup tab and Disable All startup items
4. Click OK and choose Restart
5. After reboot, check whether the problem still occurs.


and According to my experience, it is reported that some anti-virus applications, such as Symantec Endpoint Protection,may affect the file sharing function.
0
 

Accepted Solution

by:
invisimax earned 0 total points
ID: 37782610
This turned out to be a bad block in the hard drive that was causing issues accessing the data stored in that location
0
 

Author Closing Comment

by:invisimax
ID: 37800001
This was not software related but rather a failing hard drive
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A quick step-by-step overview of installing and configuring Carbonite Server Backup.
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question