Blackberry device shows email was sent but the reciepient didn't get it

Hi all,
We have a BES 5.01 server with exchange 2007.  We had a system outage where both the BES and exchagne servers were down.
We had few users who complained that during the outage when they sent the emails out it showed it was sent and it ended up in the sent items folder but it never reached the reciepient.

Is there any explanation for this?   Has anyone seen this?
LVL 1
annayegAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

SriHarsha KTechnical Services SpecialistCommented:
Do you mean that mails were sent from the device even when exchange was not available?
0
annayegAuthor Commented:
Yeap, it showed the message in the sent items folder but never reached the reciepient.
0
SriHarsha KTechnical Services SpecialistCommented:
Because the exchange and BES are not available.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
cfletch1980Commented:
I find that hard to believe. Normally you will get a red X beside the message when the BES is down for a period of time. Did you check message tracking logs to see if message was actually submitted to exchange store?
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.