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Blackberry device shows email was sent but the reciepient didn't get it

Hi all,
We have a BES 5.01 server with exchange 2007.  We had a system outage where both the BES and exchagne servers were down.
We had few users who complained that during the outage when they sent the emails out it showed it was sent and it ended up in the sent items folder but it never reached the reciepient.

Is there any explanation for this?   Has anyone seen this?
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1 Solution
SriHarsha KTechnical Services SpecialistCommented:
Do you mean that mails were sent from the device even when exchange was not available?
annayegAuthor Commented:
Yeap, it showed the message in the sent items folder but never reached the reciepient.
SriHarsha KTechnical Services SpecialistCommented:
Because the exchange and BES are not available.
I find that hard to believe. Normally you will get a red X beside the message when the BES is down for a period of time. Did you check message tracking logs to see if message was actually submitted to exchange store?
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