annayeg
asked on
Blackberry device shows email was sent but the reciepient didn't get it
Hi all,
We have a BES 5.01 server with exchange 2007. We had a system outage where both the BES and exchagne servers were down.
We had few users who complained that during the outage when they sent the emails out it showed it was sent and it ended up in the sent items folder but it never reached the reciepient.
Is there any explanation for this? Has anyone seen this?
We have a BES 5.01 server with exchange 2007. We had a system outage where both the BES and exchagne servers were down.
We had few users who complained that during the outage when they sent the emails out it showed it was sent and it ended up in the sent items folder but it never reached the reciepient.
Is there any explanation for this? Has anyone seen this?
Do you mean that mails were sent from the device even when exchange was not available?
ASKER
Yeap, it showed the message in the sent items folder but never reached the reciepient.
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I find that hard to believe. Normally you will get a red X beside the message when the BES is down for a period of time. Did you check message tracking logs to see if message was actually submitted to exchange store?