Link to home
Start Free TrialLog in
Avatar of annayeg
annayeg

asked on

Blackberry device shows email was sent but the reciepient didn't get it

Hi all,
We have a BES 5.01 server with exchange 2007.  We had a system outage where both the BES and exchagne servers were down.
We had few users who complained that during the outage when they sent the emails out it showed it was sent and it ended up in the sent items folder but it never reached the reciepient.

Is there any explanation for this?   Has anyone seen this?
Avatar of SriHarsha Kommuri
SriHarsha Kommuri
Flag of India image

Do you mean that mails were sent from the device even when exchange was not available?
Avatar of annayeg
annayeg

ASKER

Yeap, it showed the message in the sent items folder but never reached the reciepient.
ASKER CERTIFIED SOLUTION
Avatar of SriHarsha Kommuri
SriHarsha Kommuri
Flag of India image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
I find that hard to believe. Normally you will get a red X beside the message when the BES is down for a period of time. Did you check message tracking logs to see if message was actually submitted to exchange store?