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mattFlag for United States of America

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Outlook 2010/Exchange Synchronization issues

I have a user with a large amount of data. the offline folder shows different amounts than the server folder sizes. Even though I'm connected to exchange and have done the send/receive and it says all folders are up to date, it is not updating the folder Properties under synchronization.
For instance...under Tasks, I have 53 Items in the Server folder and 1805 items in the offline folder. I would think both need to be identical. how is this fixed?
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ITF1

Hi,
can you please check the following.
Outlook | Send Receive | Send Receive Groups | define Send Receive Groups | All accounts | Edit

Is the Exchange included?
Is the task Folder Marked?

Additional:
check in OWA how many Items the task Folder has if the folder has less than outlook are there old items missing or new ones?

Regards
ITF1 | Anthony
Avatar of Jamie McKillop
Hello,

Which is correct, the server or the client? If the server is correct, close Outlook then delete the .ost file. Launch Outlook and the offline copy will rebuild. If the client is correct, export the folders that aren't in sync to a pst file then close Outlook and delete the .ost file. Launch Outlook and let the offline copy rebuild then import the data from the pst file.

JJ
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ASKER

the server is not the correct one, the client is. When I created the user account initially, most of the user data was not showing in the client. So I exported the email from the old PC to a pst file and imported it into the new client. The import was successful, but it isn't synchronizing.

I checked the send/receive groups and all accounts are showing. I verified that the TASKS folder was selected.
Ran a send/receive and update folders...it says it is up to date, but that isn't correct. Tasks on the server show 53 and the client shows 1500. The client is correct, but still not doing the sync.
Hi
what Exchange Version?
what Outlook Version?

Regards
ITF1 | Anthony
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ASKER

Outlook 2010 exchange 2010. Exchange is running on sbs2011
ASKER CERTIFIED SOLUTION
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ITF1

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ASKER

Calendar and Contacts I know were also the same way when looking in the Folder Properties, there is a difference in Server and Outlook. I would say Inbox would also be the same way.

I'm positive there is not a PST file, just OST file. I double checked that to make sure, and then moved the PST file that I did the import from to a different location, just to make sure Outlook was in fact using Exchange and OST file.

when running those commands, should Outlook on the clients PC be closed?
Hi,
you can leave outlook open.

Regards
ITF1 | Anthony
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ASKER

I will run this after hours tonight and see what the results are.