Solved

Outlook and very small type

Posted on 2012-03-16
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Last Modified: 2012-03-22
Win7, Outlook 2003...
Has been running just fine until the other day...

1.  Open Outlook, create new email...type in the addressee in the TO field and the type size is normal....

2.  Start typing in the body of the message and the type is very, very small...I would say about a 2 point font...you really cannot make out the letters...
The start of a sentence is also indented quite far to the right...

3.  If I increase the font size to about 24 point, then the type in the body of the message appears at about 12 point in size...but the type in the TO field does not change...
If I send that email, it appears on the recipients email as 24 point...

4.  Incoming emails all look normal...

5.  However, if a recipient returns an email which I had sent out as 24 point type so I could read it...when that return email comes back, that 24 point type, which looked like about 12 point when I sent it...now appears as about 4 point type...
In the body only...the TO field remains normal size type no matter what I do...

Word 2003 is the email editor...

I believe I must have hit some key combination that causes the small type...but so far have not been able to figure out what it was...

Again, the type size is affected ONLY in the body of a message...

Any thoughts...???
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Question by:stevem5000
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7 Comments
 

Expert Comment

by:simmichael
ID: 37731660
Try holding down Ctrl and scroll the middle mouse button. That will resize the text.
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Expert Comment

by:apache09
ID: 37736111
Check that you have the lastest SP for Office 2003
http://www.microsoft.com/download/en/details.aspx?id=8

Could aslo try resetting all custom views by closing outlook
then re-open using
Start>Run>Outlook.exe /cleanviews
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Author Comment

by:stevem5000
ID: 37753223
Sorry I took so long...had a medical emergency in the family...Back on this problem now...

1.  Resizing the text...CTL and scroll button did not work...CTL+] did not work...
2.  Office SP3 was NOT installed, so I installed it...no  joy...
3.  /cleanviews did not work...
4.  Reinstalled Office...no joy...

Google is not coming up with much...or  maybe not asking the "correct" question...

The small type only seems to be present when creating a NEW message...
In Outlook 2003, New Message...type in the name in the TO: field and the type looks correct...11 point Arial....

Click mouse in body of message....cursor immediatly goes to about 1/32" in height...and If a type a word, the type is so small you cannot read it...
BUT at the top of the message it will show type size of Arial 11 pt....

If I use any of the controls mentioned above to increase the size of the type...
The type will get larger and the indicated type size will change from 11 pt to however large I make it...say 24 pt...but the ACTUAL type size in the message stays about 1/4 to 1/2 the size of the indicate type size...

So if the bar above the message says Arial 24 pt...the type in the message will be about 10-12 pt in size...

If I set the type to 24 pt and create a message so that the type is of a "readable"size...
when I send the message the recipient will  be reading 24 point type in the message...
But I was only seeing 10 pt or so...

I think what happened was I fat fingered a couple of keys when creating a message and
that changed the type size...but so far I have not been able to "recreate" the fat finger sequence....

I'm afraid I've got a rebuild coming up...

Any other ideas GREATLY appreciated...
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LVL 47

Accepted Solution

by:
apache09 earned 500 total points
ID: 37754277
SOunds like eigther a custom Form or the normal template in Word May be affecting it

You could try renaming or deleting your Normal.dot and your normalemail.dot


You can also check

•Select Tools | Options from the menu in Outlook.
•Click on the Mail Format tab.
• Look at Use Microsoft Office Word 2003 to edit e-mail messages

Is this selected or not selected?

If its selceted untick it, If its not selected tick it

Test outlook and see if it makes a difference

You could also try closing outlook and running
Start>Run>Outlook.exe /cleanprofile
Then
Start>Run>outlook.exe /firstrun

firstrun should resetup outlook as if it was opened for the first time.

Failing that, i wouldnt think your going to need to do a complete rebuild
You could just delete your outlook profile
then create a new one

This should deffinatley fix the issues.

If you using exchange server, is no big deal.
Could really do it anytime as you email is stored on exchange

If you are using a personal POP email account with outlook
Will do this at last resort
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Author Comment

by:stevem5000
ID: 37754765
Apache...you rock...!!!

I had opened Word earlier and type size was normal...

So I didn't even think of unchecking Word as the email editor...
But when I DID uncheck it...everything works as normal...

I now have normal sized type when creating email  messages...
Word STILL is giving  me normal size type...
But am now redoing the normaldot.dot file...

Looks good to go...
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Expert Comment

by:apache09
ID: 37754795
Cheers

Glad to see you got it fixed without, a rebuild.
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Author Comment

by:stevem5000
ID: 37754876
Me too...!!!
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