Sender ID failure

Trying to set up ActiveSynch between phone and Exchange and getting a validation error.  Appears to be comparing the outgoing email IP with the IP of the web site which is a different IP.  What have I got set up wrong?
Bo-RespecTechAsked:
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SHBConnect With a Mentor Storage Network SpecialistCommented:
You can get the .cer file from the exchange administrator. You need to copy the file to your phone and open the file. It will install automatically
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SHBStorage Network SpecialistCommented:
Do you installed certificate in the phone?
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Bo-RespecTechAuthor Commented:
How do you install a certificate on a phone, not an option as far as I am aware.  They are set to check the certificate.
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