troubleshooting Question

Business System Analysis - First project

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shmzFlag for United States of America asked on
Oracle DatabaseC#
4 Comments1 Solution306 ViewsLast Modified:
Hi,

I have been given a project for analysis.
The client is a very large telecommunication company which provide services for all type of customers. Our company had developed an application to be used for payment processing. The client have been using this application in the past 5-6 years and it has gone under a lot of enhancements and bug fixing stages....

The documentations are not up to date and not properly clear what is done and not done... The uer manual I have belongs to early 2008...there are lots of diferent type of rates and calculations,.....

Recently client mentioned that they want to buy a third party off the shelf product. So my job is to learn 'our' application, figure out the relations between all the softwares and hardwares involved, create flowcharts and find out the gaps between the technical processes and business processes(requirements),.....

The problem is, I am not sure where to start.... I am doing my best to learn the app but I find it impossible to learn all the details related to business rules/policies/calculations/agreements... in the short time I have ( 3 weeks). The application developer is on holiday too....

Any suggestion how to organise this big mess without getting myself into trouble?

Thanks
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