asked on

Exchange 2007 ActiveSync errors

Hello, I'm having an issue with connecting to an Exchange server via activesync.

When using .testexchangeconnectivity.com I get an error:

Testing of the OPTIONS command failed. For more information, see Additional Details.
Additional Details

ExRCA couldn't find MS-Server-ActiveSync and MS-ASProtocolVersions header. Headers received were: Allow: OPTIONS, TRACE, GET, HEAD, POST

After some searching I find several resolutions but none of them seem to have worked.

-I've removed anonymous access and left only basic authentication in IIS.
-In basic settings on the activesync virtual directory I fixed an issue that was making the test connection fail...

Seems like there's an issue with the activesync virtual directory but I don't know what it is. For example, in Exchange Management Shell I run $Site = [ADSI]"IIS://localhost/W3SVC/1/Root/Microsoft-Server-ActiveSync"
and $site I get no results or errors.
(though I might be using this wrong)

I'm not at all sure what's happening here and I'm not finding anything online that seems to fit the situation I'm in. I'm testing this with the intent of using some smart devices to connect to Exchange

Exchange 2007 on Server 2008 - Single domain/single domain server

Ideas? Thanks!

Alan Hardisty

Do you have a Cisco / Sonicwall firewall by any chance?

If not - what sort do you have?

underIce

ASKER

I have a Watchguard XTM.

It is passing back and forth:
Headers received were: Allow: OPTIONS, TRACE, GET, HEAD, POST
Public: OPTIONS, TRACE, GET, HEAD, POST
So some traffic is getting through.

Alan Hardisty

Have you got HTTPS Content Inspection enabled on the Watchguard? If you have - please disable it and test Activesync again.

underIce

ASKER

I don't see any setting exactly named HTTPS Content Inspection , but there's something close. In the HTTPS proxy server there's a Content Inspection page which has a "enable deep inspection of HTTPS content"

That is not enabled. The HTTPS Proxy server itself cannot be diabled or removed.

Alan Hardisty

Okay - might be a problem with the Activesync virtual directory. Can you please remove it and re-create it:

Remove:
http://technet.microsoft.com/en-us/library/bb124752(v=exchg.80).aspx

Re-Create:
http://technet.microsoft.com/en-us/library/aa997160(v=exchg.80).aspx

Then test again please.

underIce

ASKER

Thanks, I'll perform that remoal/add.

The example is writtne like this: Remove-ActiveSyncVirtualDirectory -Identity "Contoso.com\Microsoft-Server-ActiveSync"

Nothing I've tried to put in to replace contoso.com works. How do I find what to fill in there? I'm not finding anything obvious in IIS 7 and I've tried everything that makes sense to me...

underIce

ASKER

Also, when I try and get the properties for the Active Sync virtual directory:

Get-ActiveSyncVirtualDirectory

I get an error:

Unable to create IIS directory entry. Error message is: access is denied

Alan Hardisty

The Activesync Virtual Directory usually needs something like "Default Website\Microsoft-Server-Activesync"

underIce

ASKER

I thought of that, but the Active Sync virtual direcory isn't in the default web site. It's in the SBS Web Applications web site.

SBS Web Applications
--Microsoft-Server-ActiveSync

So I tried Remove-ActiveSyncVirtualDirectory -Identity "SBS Web Applications\Microsoft-Server-ActiveSync"

Got the error The operation could not be performed because "SBS Web Applications\Microsoft-Server-ActiveSync" could not be found.

underIce

ASKER

hmmm...I see that all the Exchange websites are in the default web site. The Active Sync virtual directory is in the SBS Web Application web site. That isn't right...I don't think.

If that's the issue, can I move the Active Sync virtual directory into the default web site, or should I move the exchange web sites to SBS Web Apllications? By move I guess I mean delete and recreate.

Is it simpler to delete and recreate the AS VD in the default web site? If I delete and recreate the Exchange web sites in the SBS Web Application site, will there be any user issues (OWA etc)?

Any special configuration to do if I move the Exchange web sites to the SBS site?

What's the best course of action here?

These are the contents in each web site:

default web site
aspnet
clientwebservice
Exchweb
owa
public
selfupdate
wss

SBS Web Applications
aspnet_client
autodiscover
BPService
EWS
Microsoft Server ActiveSync
OAB
Remote
Rpc
RPVwithCert
Unified messaging
WebHelp

ASKER CERTIFIED SOLUTION

Alan Hardisty

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Alan Hardisty

So are you on an SBS 2008 server?

underIce

ASKER

It's working now....I went ahead and deleted it and recreated it in the default web site...there don't seem to be any issues.

I don't mind saying that that link cost me tons of time. The syntax in the link was wrong. You need to add the web site onto the end of it. So it'd go somethig like this: Remove-ActiveSyncVirtualDirectory -Identity "Contoso.com\Microsoft-Server-ActiveSync (SBS Web Applications)"

But I worked it out

Alan Hardisty

It probably would have helped to know you were on SBS a lot earlier in the question and even having the question in the SBS zone, would have been useful.

SBS is a totally different beast to Exchange 2007 on Windows 2008 and the IIS directories / websites are very different.

underIce

ASKER

Got me looking in the right places...

underIce

ASKER

If I had known it was relevant I would have, if it's such a different beast that would have been a helpful comment to make up front as well. But as I said, you got me thinking about it in the right way so that was helpful.

Ended up to be a pretty simple fix...

Alan Hardisty

Difficult for me to guess your environment - but as long as you have the problem fixed - that is the important thing.

If you add the SBS zone to any future questions involving this server, it would help others to help you.

Best wishes

Alan