Solved

HP Laserjet P3015 jams in fuser area

Posted on 2012-03-17
8
3,331 Views
Last Modified: 2012-03-31
I just got a used HP Laserjet P3015 printer that is jamming or stopping "in the fuser area".
If I print a menu / report from within the printer controls 2 pages end up half way through the printer.  One has about 1/3 of the report printed.  The other is blank.  So, I imagine that the printing stops part way through.

I've read about as much as I can find about this printer - which is precious little.  I read that maybe the pendulum is in need of lubrication, is sticky or .. whatever .. I have no idea what it looks like.  I understand that I have to remove the fuser to see it.  But, I can't find instructions for removing the fuser.

The cartridge is an OfficeMax cardtridge.  By the price of these things I'd rather not replace it to find it not being the problem.  And, I'd rather suspect that OfficeMax would have some reputation issues if their cartridges weren't generally good.  Of course even HP cartridges can be a problem.

Anyway, I think I'd like to tackle the pendulum first.

Any other suggestions would be very much appreciated.
0
Comment
Question by:Fred Marshall
  • 4
  • 3
8 Comments
 
LVL 39

Expert Comment

by:als315
ID: 37734155
0
 
LVL 25

Author Comment

by:Fred Marshall
ID: 37735156
OK.  That's helpful.  Now I have to decide what's best to do next.  Any suggestions?  The manual doesn't cover the issue I'm seeing.
0
 
LVL 39

Accepted Solution

by:
als315 earned 500 total points
ID: 37735220
Have you diagnosed printer (from page 133 in manual)?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 25

Author Comment

by:Fred Marshall
ID: 37735376
x
0
 
LVL 13

Expert Comment

by:lauchangkwang
ID: 37736595
In this case, I believe still got 1 paper stuck inside the printer. So it cause for the next print out keep stucking. Have a check for the printer carefully, make sure it does not have any piece of paper (even a small one) that left inside the printer. If you have another printer that is same model would be good, so you can take out the toner and test over the problem printer to find out the root cause.
0
 
LVL 25

Author Comment

by:Fred Marshall
ID: 37740346
I did run through a few things starting at page 133.  I ran the engine test page and it stopped in the same place the first menu page stopped.  It has horizontal lines and then spotty gray nearer where it quit.  About half of the toner on this page isn't fused.
0
 
LVL 39

Expert Comment

by:als315
ID: 37740754
Does formatter LED indicate an error (The heartbeat LED indicates that the formatter is functioning correctly. While the product is initializingafter you turn it on, the LED blinks rapidly, and then turns off. When the product has finished theinitialization sequence, the heartbeat LED pulses on and off.)?
0
 
LVL 25

Author Comment

by:Fred Marshall
ID: 37740879
The heartbeat is there...
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Canon IR-ADV C5030 scan to email with office 365 9 136
scanning dentists xray (the small ones) 3 53
Fix Xerox ColorQube 9303 copier 94-613 error code 1 117
HP FutureSmart 1 36
How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question