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Exchange 2003 mailboxes are BLANK, yet the System Manager shows items in them

Posted on 2012-03-17
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Last Modified: 2012-03-26
I have SBS 2003.  The mailboxes show in OWA as blank, and the LAN users can't connect to them, but in System Manager the database shows that the users have messages in their mailboxes.  Database is mounted successfully.
This happened after someone restored System State.
Help.
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Question by:pdering
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by:WORKS2011
ID: 37735132
When you say "LAN users can't connect to them" do you mean can't see email or they cannot access / connect? My assumption is because OWA doesn't see any email they're connecting but empty. Please clarify.

How many users?
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by:pdering
ID: 37735184
about 20 users.  LAN users can connect without errors, but if a message is sent (either internal or external) then nothing is ever delivered.  According to the tracker it is submitted to MTA.
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by:pdering
ID: 37735186
LAN users do see mail but don't receive or send mail.
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WORKS2011 earned 500 total points
ID: 37735190
have you run the "Connect to Internet Wizard", it's a good place to start, SBS loves the built in wizards.

Run it and let me know.
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by:WORKS2011
ID: 37735197
verify your SMTP virtual server is configured correctly:
 - what IP do you have it set to?
 - what IP are you allowing to relay?
 - verify "Connection" ip's

verify that your SMTP connector is setup correctly and that it's connected to the SMTP virtual server.
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Author Comment

by:pdering
ID: 37735217
I ran the wizard and let SBS create the connectors.
I'm not restricting IPs.
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Author Comment

by:pdering
ID: 37735227
I just noticed when I send a message internally, it shows to be added to the mail items for the recipient in ESM but the Outlook user doesn't see it.
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Expert Comment

by:WORKS2011
ID: 37735228
verify the Fully Qualified Domain Name on the SMTP virtual server, right click SMTP virtual server | Delivery | Advanced

Make sure to click on "Check DNS" after and make sure the DNS resolves the name.
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by:WORKS2011
ID: 37735231
FYI the FQDN is not the .local domain it's the external.
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by:pdering
ID: 37735303
resolves correctly.
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