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Windows Server 2008 R2 64-bit - not receiving Windows OS Updates

Posted on 2012-03-18
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Last Modified: 2012-08-14
Hi Experts,

Our main server is running Windows Server 2008 R2 64-bit.
Because I heard about the security issue MS12-020, I checked the status of our Windows Updates a few days ago and was shocked to see that none were being downloaded or installed.
I did download and install the MS12-020 patch from the MS website.

The Windows Update history (see attached) shows we are getting Office updates, but not any updates related to the Windows OS.

The Windows Update configuration page (see attached) has the text:

Your receive updates:   Managed by your system administrator
I am logged in as system administrator.

I assume the issue relates to Group Policy or WSUS (we have it installed).

Regards,
Leigh
0001.jpg
0002.jpg
0003.jpg
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Comment
Question by:LeighWardle
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11 Comments
 
LVL 23

Expert Comment

by:Radhakrishnan R
ID: 37734220
Hi,

It's seems to be you have not configured the WSUS updates for your windows server 2008 64 bit OS. Make sure that you have configured it from WSUS>>Products and classifications and server 2008 server 64 also added in the list.
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LVL 30

Expert Comment

by:IanTh
ID: 37734221
wsus is that doing your windows updates for windows thats why your only getting office etc

see
Update package KB2621440 addresses CVE-2012-0002 and update package KB2667402 addresses CVE-2012-0152. While CVE-2012-0152 has a lower severity rating than KB2621440 on affected versions of Microsoft Windows, the aggregate severity rating is Critical based on CVE-2012-0002. Customers should apply all updates offered for the version of Microsoft Windows installed on their systems

from http://technet.microsoft.com/en-gb/security/bulletin/ms12-020

turn of rdp unless you really need it and it doesn't seem likely any exploits are actually ussing it so if your server is behind a firewall just block rdp at the firewall

but it looks like kb2621440 is the fix not ms12-020
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LVL 1

Author Comment

by:LeighWardle
ID: 37734615
I was not involved in the original configuration of Group Policy or WSUS.

But I believe that the Windows Updates were set up through Group Policy, not WSUS.

Under Group Policy Objects we have 2 Windows Update objects:

ASRC Windows Update Desktop Policy
ASRC Windows Update Server Policy.htm

Windows Updates to our Desktop Workstations are working OK.

I have attached the Report for ASRC Windows Update Server Policy.htm - if that helps diagnose the problem?
ASRC-Windows-Update-Server-Polic.htm
0
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LVL 30

Expert Comment

by:IanTh
ID: 37734621
it might be as I said in my last post

kb2621440 is the fix not ms12-020
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LVL 1

Author Comment

by:LeighWardle
ID: 37735536
Hi IanTh,

I have manually downloaded and installed update packages KB2621440 and KB2667402, so MS12-020 is fixed for us.

The problem remains - why haven't we received any Windows OS updates since 17 March 2011?

Regards,
Leigh
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LVL 30

Expert Comment

by:IanTh
ID: 37736895
is wsus doing it on your lan ?

I think wsus updates itself and the wsus agent doesn't you have to do that another way

have you confirm no virus's are present as that could be stopping windows update

over the weekend there was so many updates from microsoft last week new updates every day

if wsus is doing it please confirm in wsus that the options for windows is ticked

you can do a manual windows update and bypass wsus I think
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LVL 30

Expert Comment

by:IanTh
ID: 37736903
in wsus desktops os's are in a different option
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LVL 30

Accepted Solution

by:
IanTh earned 2000 total points
ID: 37736910
see
http://erichagstrom.com/node/41

wsus is just a subset copy that you choose which options to download from the windows update database
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LVL 1

Author Closing Comment

by:LeighWardle
ID: 37736960
IanTh,

http://erichagstrom.com/node/41 provided the workaround I needed.
I can now successfully check for updates.
I am downloading the one year backlog now!

Regards,
Leigh
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LVL 30

Expert Comment

by:IanTh
ID: 37737088
so is wsus knackered for servers I expect like I said its a seperate option than desktops so you need to fix that I think if you have a 1 year backlog !
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LVL 1

Author Comment

by:LeighWardle
ID: 37737217
It's interesting - after the Server was rebooted, the problem reappears!

The Windows Update configuration page (same status as 0003.jpg attached above) has the text:

You receive updates:   Managed by your system administrator
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