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Unable to browse to remote.domain.com from the external network only.

Posted on 2012-03-18
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Last Modified: 2012-06-27
We are presently running Windows SBS 2011.  We are port forwaring 443 from an external IP, which we are performing 1to1 NAT, to the server on an internal IP.  Up until today it has worked great.

Today, we installed all the windows critical updates and we installed AVG anti-virus.

We are able to, from the LAN, browse to https://remote.domain.com and get the web login screen.  When we login from the Internet, we are getting the error from IE, The page you are looking for could not be found.

We checked DNS, it is resolving correctly.
We checked the port forward, it is working fine on 443 and 3389 for RDP.  RDP is working great.
We have gone to the application events and we do not see denials.

Thoughts?

Thank you ahead of time for your feedback!
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Question by:shaw71
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Author Comment

by:shaw71
ID: 37736008
Also, we disabled AVG, no change to external browsing to https://remote.domain.com
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Expert Comment

by:WORKS2011
ID: 37736567
IS TCP 987 open on the firewall?
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Accepted Solution

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shaw71 earned 0 total points
ID: 37737909
TCP 987 was opened with no affect.

I rebooted Windows SBS 2011 and the service was restored. Not sure what was happening as of yet, but it is working now.  Thank you for your input.
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Author Closing Comment

by:shaw71
ID: 37760260
After confirming with the firewall that all ports hadn't changed, and adding the additional TCP port 987, I have determined that it wasn't the firewall.

I rebooted the server and service was restored for outside remote.domain.com access.  Not sure what happened at this point. Waiting for the situation to duplicate in order to see if it happens again to specifically diagnose.
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