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Relocation causing issues for remote Exchnage users

Posted on 2012-03-18
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Last Modified: 2012-03-19
So we have recently relocated to a new premises and it doing so have got a new static IP address at our new office. I have managed to sort everything excpet for remote exchange users being unable to connect. I have tried re-creating the email account of the remote users computer but still cant get a connection.
Any ideas?
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Question by:Jake_D87
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17 Comments
 

Expert Comment

by:perdisa
ID: 37736075
having you tried using RPC over HTTP connect your users. It could be a firewall issue you are having. Also your other option is to get them to use OWA instead.
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Author Comment

by:Jake_D87
ID: 37736123
OWA works fine... Yeah the remote users are using RPC over HTTP...
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Expert Comment

by:perdisa
ID: 37736137
So your problem is already resolved you should close this request.

Thanks
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Author Comment

by:Jake_D87
ID: 37736139
No, incorrect, my problem is not resolved... My remote users still cant connect to exchange. OWA is not the method of using their emails that i had setup previous to our relocation. So i need to try and find out why i cannot get Outlook to connect  to the Exchange server.
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Expert Comment

by:perdisa
ID: 37736144
Have you tried changing the ports on the firewall. What firewall rules have you applied?
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Expert Comment

by:Rob Williams
ID: 37736160
I assume you changed the public DNS records to point to the new IP?
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Author Comment

by:Jake_D87
ID: 37736161
Yeah i have done that...
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Author Comment

by:Jake_D87
ID: 37736168
The ports on the firewall have not changed from their previous configuration...
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Expert Comment

by:Rob Williams
ID: 37736178
You should only have to change public DNS and on SBS 2003 run the Configure E-mail and Internet Connection Wizard, and on SBS 2008/2011 run the fix my network wizard. No changes in the wizards should be necessary.
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Author Comment

by:Jake_D87
ID: 37736181
RobWill, im obviously not as retarded as i was starting to think. I was under the same impression as you. I have the SBS2011 so i ran the fix my network wizard and changed the DNS records to point to the new IP... I thought it all should have been sweet... But it just wont connect...
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Author Comment

by:Jake_D87
ID: 37736192
If it helps, i think it has something to do with the RPC over HTTP as i can connect to the exchange on my iphone and have been getting mail the entire time on my iphone.
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LVL 77

Expert Comment

by:Rob Williams
ID: 37736213
OWA doesn't require a certificate, but rpc/http does.  No reason that would change with a move, but might be a clue as to why the difference.  I assume the new DNS pointer uses the same FQDN as before, so that it matches the certificate.
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Expert Comment

by:Rob Williams
ID: 37736215
To test the certificate does RWA work to the point that you can log onto the server?  You can get to the RWA page without a cert but not pass through to the server or a PC.
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Author Comment

by:Jake_D87
ID: 37736235
Sorry RobWill, not sure i understand your last suggestion...
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Accepted Solution

by:
Rob Williams earned 500 total points
ID: 37736257
Better still run the Exchange Tests in the following link it will verify certificate and much more:
https://www.testexchangeconnectivity.com/
There is one specifically for rpc/http
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Author Closing Comment

by:Jake_D87
ID: 37740199
Thanks for pointing me in the right direction. I was able to attain that it was a problem with the Certificate and that if i opened IE on the machine in question and clicked install certificate and installed it into the trusted root certificates folder, Outlook then had no trouble connecting to the Exchange server.
Thanks for your help RobWill...
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Expert Comment

by:Rob Williams
ID: 37740225
You are very welcome. Glad to hear you were able to resolve.
Cheers!
--Rob
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