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Dell Poweredge 1850 Drac 4/I. Console goes black when Windows loads.

Posted on 2012-03-19
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Last Modified: 2016-11-23
Hi.

I have just reinstalled a Dell PowerEdge 1850 and upgraded all firmware and drivers to the newest.

I have configured the DRAC web interface and can access this, but when the server boots the Console goes blank as soon as Windows startes loading. This means that I cannot reach the server using the DRAC interface when windows is loaded.

Is this a faulty windows driver or does anyone have any clue to why this is?
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Question by:infare
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Expert Comment

by:2Cs
ID: 37736988
From this post it looks like the same problem you are having and relates to NAT:

http://en.community.dell.com/support-forums/servers/f/956/p/18252882/18375868.aspx#18375868
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Author Comment

by:infare
ID: 37737027
Hi 2Cs.

I am not sure this is a NAT problem, as I can access the DRAC web interface in general, reboot the server etc and see the boot loading sequence up until Windows 2003 starts. From there I have black screen.

Further, I am sitting inside our firewall and have to access the DRAC both from the server itself, and from another server on the same network.

Ole
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Expert Comment

by:2Cs
ID: 37737108
If you are standing physically in-front of the console is the screen blank as well?

What version of JAVA do you have installed on the client trying to connect via the web interface?
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Author Comment

by:infare
ID: 37737180
As far as I remember, I can access the server if I stand physically in front of the server in our Server room, but I will have to confirm this 100% on my next trip to this (our server is in a different geographical location than our office).

I use the newest JAVA version possible to attempt to connect to the DRAC web interface.
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Expert Comment

by:2Cs
ID: 37737948
Google search for old versions of JAVA and try v1.4.2 to see if that resolves the issue?

Make sure you uninstall the current version of JAVA you have and reboot before installing the older version.
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Expert Comment

by:PowerEdgeTech
ID: 37738264
Did you also update the DRAC firmware when updating the rest of the system?  Have you attempted a hard reset to the DRAC/config?
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Author Comment

by:infare
ID: 37741119
The server is reinstalled just last week, and all possible firmware drivers are updated via the Dell system update utility CD.

Drac Firmware version: 1.75 (Build 06.03).

Just attempted the a racadm racreset command and a racadm racresetcfg and reconfigured the IPs and still not Console image once windows is loading.

Is the console using the Graphic cards drivers to display the screen, and could it be these driers that are messed up somehow?
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LVL 5

Expert Comment

by:2Cs
ID: 37741153
I would have thought as long as it works correctly locally then it wouldn't be a driver issue on the host. Have you upgrade the O/s of this machine?
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Author Comment

by:infare
ID: 37741800
It is the same OS as there was before. Windos 2003 Standard.
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Accepted Solution

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infare earned 0 total points
ID: 37741899
I got it to Work. Despite the System Utility update CD there was a newer driver for the Graphic card. The console via the drac now works.

Thx for all the help though.
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Author Closing Comment

by:infare
ID: 37989578
The correct answer was a graphic card driver that DELL did not have on the update utility CD I used.
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