Inbound calls not answering

Hi, trying to configure a new Cisco UC540, working fine outbound, but inbound the system is not answering. I did a debug ISDN q931 and got below. Is this a telcom provider error as I do not receive any calling number parameter?

000263: Mar 19 09:28:28.139: ISDN BR0/1/0 Q931: RX <- SETUP pd = 8  callref = 0x
        Sending Complete
        Bearer Capability i = 0x9090A3
                Standard = CCITT
                Transfer Capability = 3.1kHz Audio
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0x89
                Exclusive, B1
        Progress Ind i = 0x8083 - Origination address is non-ISDN
000264: Mar 19 09:28:28.147: ISDN BR0/1/0 Q931: TX -> CALL_PROC pd = 8  callref
= 0x81
        Channel ID i = 0x89
                Exclusive, B1
000265: Mar 19 09:28:28.167: ISDN BR0/1/0 Q931: TX -> DISCONNECT pd = 8  callref
 = 0x81
        Cause i = 0x8090 - Normal call clearing
000266: Mar 19 09:28:28.387: ISDN BR0/1/0 Q931: RX <- RELEASE pd = 8  callref =
000267: Mar 19 09:28:28.391: ISDN BR0/1/0 Q931: TX -> RELEASE_COMP pd = 8  callr
ef = 0x81
000268: Mar 19 09:28:30.747: ISDN BR0/1/0 Q931: RX <- CONNECT_ACK pd = 8  callre
f = 0x01
000269: Mar 19 09:28:30.759: ISDN BR0/1/0 Q931: RX <- RELEASE pd = 8  callref =
        Cause i = 0x829A - Non-selected user clearing
000270: Mar 19 09:30:13.131: ISDN BR0/1/0 Q931: RX <- DISCONNECT pd = 8  callref
 = 0x01
        Cause i = 0x8090 - Normal call clearing
        Progress Ind i = 0x8288 - In-band info or appropriate now available
000271: Mar 19 09:30:13.679: ISDN BR0/1/0 Q931: RX <- RELEASE_COMP pd = 8  callr
ef = 0x01
000272: Mar 19 09:31:36.283: ISDN BR0/1/0 Q931: Ux_DLRelInd: DL_REL_IND received
 from L2Mu6z9xSRtGg
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

José MéndezCommented:
My main concern is, what is the called number?
IT_TechnoAuthor Commented:
the called number is '0114517280'
José MéndezCommented:
Oh, ok, no I agree you definitely know the number, but, from the debug that number is not present, nor the calling number as you already noted. It should look something like this:

Display i = 'Calling Name '

        Calling Party Number i = 0x2183, '21234556'

                Plan:ISDN, Type:National

        Called Party Number i = 0x80, '6764'
Need More Insight Into What’s Killing Your Network

Flow data analysis from SolarWinds NetFlow Traffic Analyzer (NTA), along with Network Performance Monitor (NPM), can give you deeper visibility into your network’s traffic.

IT_TechnoAuthor Commented:
I was wanting confirmation of this missing parameter, I am arguing this with the Telco and wanted to get someone else's opinion. thanks. I will let you know the outcome.
José MéndezCommented:
Sure thing. Yeah its weird because without a called number the system wouldn't know where to direct the call.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
IT_TechnoAuthor Commented:
yup, looks like the Telco were messing me around. got them to configure correctly on their side and send the right amount of digits. working now. thanks.
IT_TechnoAuthor Commented:
thanks for the back
José MéndezCommented:
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
IP Telephony

From novice to tech pro — start learning today.