troubleshooting Question

Can't eject RD1000 cartridge after Symantec BackupExec job completes.

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Robert_TurnerFlag for United Kingdom of Great Britain and Northern Ireland asked on
SBSStorage SoftwareDell
11 Comments1 Solution3145 ViewsLast Modified:
Has anyone had issues ejecting Dell RD1000 cartridges when used as a backup target for Symantec BackupExec SBS Edition.

Backing up an SBS 2011 Standard Server hosted on a Dell T110 II with an internal USB connection.
 
The drive works great as does the backup job, which is set to specifiy the drive as removable storage but when it comes to switch cartridges the eject button does nothing.  Any attempt to eject the cartridge via My Computer gives "Error ejecting the media.  It could be in use".

I've only been able to clear it recently by scheduling a restart, which is far from ideal.

Symantec BackupExec is fully updated and I'm using the latest firmware from the Dell site (which I believe is the RDXMon Software) for the RD1000 as far as I am aware.  I've also attempted excluding the AV from scanning the removable drive letter that usually gets assigned.

 Is there anyway I can diagnose what handle/process is keeping on this drive to stop me from ejecting it or is there something I may have configured wrong?  

Many thanks.
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