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Outlook Profile Error - cannot open MS Outlook with Exchange Account - Loading Profile Fails

Posted on 2012-03-19
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Last Modified: 2012-04-21
This is a strange issue.

Our Exchange 2007 System had a few issues and everyone on outlook was receiving trying to connect to exchange server issues. It would not connect and no event log errors were present and exhange said it was fine too on the server.

I found out that it was something to do with the new 2008 Server we had pushed out in school which has only 50 connection limits. I increased the connection limit to 200 as we have many devices using email clients.

9 out of 10 users (literally 10 had issues and only 1 cannot connect now) are working fine now as i increased the limit and removed there account from outlook and recreated the account in outlook and everyone was happy apart from 1.

When outlook loads it hangs on loading profile. So i deleted data file and removed all references to all email accounts. I then attempted to reconnect to exchange. The new data file is created and when i open outlook the Loading Profile Fails.

So i repaired office and that didnt work so i uninstalled office and installed Office 2010 to see if that would make a difference but it didnt.

I booted into safe mode and renamed the User Profile so when i logged back in it created a new User Profile i then tried to setup the email again but this failed.

Same issue Loading Profile but no issues logged in Event Log.

The only thing i have not tried is to create a new Exchange Mailbox for this user but really wish to avoide this.

After Loading Profile Fails i receive error - Cannot open your defualt e-mail folder. You must connect to Microsoft Exchange with the current profile before you can syncronize your folder with your outlook data file (.ost).

Please help!!
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Question by:James Wilkinson
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13 Comments
 
LVL 8

Expert Comment

by:Elmar-H
ID: 37737062
Rename the users .ost file to ost.back and retry to open outlook and make a new profile...
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Author Comment

by:James Wilkinson
ID: 37737335
I tried this and it still insists on not working so i have uninstalled office again and deleted all office files and outlook files in the process.

i then saw on a google search that if i enable authentication from the server before opening outlook in the email account settings it will create a connection to the exchange server prior to opening but this did not work either :-(
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LVL 8

Expert Comment

by:Elmar-H
ID: 37737417
can the user use OWA (Outlook Web App) for test the mailbox.
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Author Comment

by:James Wilkinson
ID: 37738151
Yes OWA is fine and working great
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LVL 8

Expert Comment

by:Elmar-H
ID: 37738190
Can you use a other Workstation to create the profile for this user for test ?!
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Author Comment

by:James Wilkinson
ID: 37738228
yes will do and will update tomorrow AM.

Thanks
0
Shouldn't all users have the same email signature?

You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

 
LVL 5

Expert Comment

by:pradeep7880
ID: 37741129
Try  Outlook /resetfolders

and outlook /resetnavpane
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Author Comment

by:James Wilkinson
ID: 37741333
I have successfully opened this users mail using outlook on a different computer.

and i have tried the switches which pradeep7880 suggests but these do not make a difference on the pc which i need to set this up on.

I may try again creating a new user account completely and see if that makes a difference.

This seems to be very srange but this users OWA is working and i can setup a new outlook profile on another pc. this must be something to do with data stored in All Users surely.

Thanks
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Author Comment

by:James Wilkinson
ID: 37752163
any further help with this?

thanks
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Author Comment

by:James Wilkinson
ID: 37765268
This is still a problem i am going to create a brand new user profile with a different name and start again.

Any other tips?
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LVL 5

Expert Comment

by:pradeep7880
ID: 37765365
I think there is some outliik update which is causing issue. Or try running outlook as administrator... It may b an issue with windows profile so try login with other account and try to create outlook profile for the problem account.. Making mailbox again wont help as we narrowed down the issue and it is the pc problem...
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Accepted Solution

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James Wilkinson earned 0 total points
ID: 37854817
Completely bizarre this one i have had to reinstall windows to get this pc to work again with outlook??
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Author Closing Comment

by:James Wilkinson
ID: 37875139
There was no solution to the problem i had so i had to reinstall windows...
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