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GracefBase
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Problems with Windows server Backup - Windows Server 2008R2 Error 2155348001

Hi All,
I suddenly started having problems with Windows backup.  It was working fine for months and nothing has been changed and I've started to get this error within the Windows backup it says that the shared protection point timed out.  In the windows event log I get the message:
The backup has failed because the Volume Shadow Copy service operation to create a shadow copy of the volumes being backup up failed with error code '2155348001'.  Please help if anybody has the answer to this issue.  I've had a look on microsoft but not found the answer.
Thanks
Network AnalysisMicrosoft Server Apps

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GracefBase

8/22/2022 - Mon
GracefBase

ASKER
By the way Technet says to check the VSS logs for errors, I've checked and there are no errors there, the only messages there are that the VSS service is shutting down due to idle timeout?
EVeuger

Hi, on which service pack is the server running?
g000se

Hi,

Did you check to make sure the services are started?  Also, try recreating the backup job.
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James Murphy
EVeuger

There are some issues like you described that are solved by service pack 2, so if you are not on SP2 yet, this would be the time to do it ;-)
GracefBase

ASKER
Hi there, I am on service pack 1 but service pack 2 hasnt come up on my windows update - is this definitely available for Windows Server 2008R2?
Thanks
Grace
GracefBase

ASKER
Hi Goose,  The VSS service is manual it starts up when required by the backup -  I havent changed this.
I tested by creating a new backup just for the system state but it seemed to just hang.  I also noticed when I open the backup console it takes ages to come up with the details - window says 'Reading data please wait'
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GracefBase

ASKER
Did not receive the solution from Experts Exchange but was answered on Microsoft Technet.