Solved

USB mouse not recognized as mouse on Win7 Pro x64

Posted on 2012-03-19
9
550 Views
Last Modified: 2012-03-28
Hey all,

I have this weird thing going, was hoping someone might have a clue.

I have a user with an ASUS u50vg laptop. She uses a wireless Logitech mouse [ m305 if I'm not mistaken ]. One day, the USB port she was plugging the receiver into stopped working. As in - it stopped working as a 'mouse port' - other hardware [ such as memory sticks ] would work just fine.

Today - it happened to the rest of the ports. When I plug that mouse [ or any other mouse, for that matter ], Win7 installs the driver, but recognizes the mouse as USB Composite Device, and it is not being added to the Mice and other pointing devices group.

I am quite stumped. I tried booting the PC with a live CD - the mouse works just fine. I've attempted to remove all ghost devices, reinstall USB controllers and reinstall the chipset - all to no avail. Scanned w/ Malwarebytes - nothing found.

Soooo.......

Any ideas?
0
Comment
Question by:KeterHD
9 Comments
 
LVL 25

Expert Comment

by:SStory
ID: 37737482
Have you deleted all of the USB devices from Device manager and rebooted? Sometimes USB stuff gets hosed.  Windows should reinstall them.
0
 
LVL 4

Author Comment

by:KeterHD
ID: 37737660
Hey, mate.
Yeah, deleted all devices, all hubs and controllers, to no avail :(
0
 
LVL 6

Expert Comment

by:Kyle_Davies
ID: 37737897
Follow this link and download all the software and try again http://www.logitech.com/en-au/428/5484?section=downloads&bit=&osid=14
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 4

Author Comment

by:KeterHD
ID: 37737941
Hey,

Done that in the first round. Unfortunately, it did no good. I also attempted using the Logitech Connect utility [a util that attempts to reconnect the mouse to the receiver], however, it did no good and while it did recognize the receiver, it seemingly did not recognize the mouse.
0
 
LVL 25

Expert Comment

by:SStory
ID: 37738345
Bummer. I guess you've somehow uninstalled the software from the wireless?  It is an interesting problem since you say the port works for everything but a mouse. I'm not sure what else to try.
0
 
LVL 25

Assisted Solution

by:SStory
SStory earned 250 total points
ID: 37738363
I'm not sure if this will help. I did suspect the registry. This is for XP, but who knows.
Read the manual solution and see what you think.

http://support.microsoft.com/kb/925196
0
 
LVL 4

Author Comment

by:KeterHD
ID: 37738420
SStory: I can't see how I could've possibly uninstalled software from the wireless receiver, especially since it seems to work on other PCs, but you never know :)

I'll check out the link, thanks.
0
 
LVL 92

Accepted Solution

by:
nobus earned 250 total points
ID: 37741035
try if a system restore helps - to a date before it happened
0
 
LVL 4

Author Comment

by:KeterHD
ID: 37775270
Hey, all,

Eventually, I've decided to reinstall the whole thing. Like I said, it seems like a software, rather than hardware issue, and I really did not want to waste the time looking into it, even though it's quite interesting.

Thanks a bunch, everyone.
0

Featured Post

Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question