USB mouse not recognized as mouse on Win7 Pro x64

Posted on 2012-03-19
Last Modified: 2012-03-28
Hey all,

I have this weird thing going, was hoping someone might have a clue.

I have a user with an ASUS u50vg laptop. She uses a wireless Logitech mouse [ m305 if I'm not mistaken ]. One day, the USB port she was plugging the receiver into stopped working. As in - it stopped working as a 'mouse port' - other hardware [ such as memory sticks ] would work just fine.

Today - it happened to the rest of the ports. When I plug that mouse [ or any other mouse, for that matter ], Win7 installs the driver, but recognizes the mouse as USB Composite Device, and it is not being added to the Mice and other pointing devices group.

I am quite stumped. I tried booting the PC with a live CD - the mouse works just fine. I've attempted to remove all ghost devices, reinstall USB controllers and reinstall the chipset - all to no avail. Scanned w/ Malwarebytes - nothing found.


Any ideas?
Question by:KeterHD
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
LVL 25

Expert Comment

ID: 37737482
Have you deleted all of the USB devices from Device manager and rebooted? Sometimes USB stuff gets hosed.  Windows should reinstall them.

Author Comment

ID: 37737660
Hey, mate.
Yeah, deleted all devices, all hubs and controllers, to no avail :(

Expert Comment

ID: 37737897
Follow this link and download all the software and try again
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.


Author Comment

ID: 37737941

Done that in the first round. Unfortunately, it did no good. I also attempted using the Logitech Connect utility [a util that attempts to reconnect the mouse to the receiver], however, it did no good and while it did recognize the receiver, it seemingly did not recognize the mouse.
LVL 25

Expert Comment

ID: 37738345
Bummer. I guess you've somehow uninstalled the software from the wireless?  It is an interesting problem since you say the port works for everything but a mouse. I'm not sure what else to try.
LVL 25

Assisted Solution

SStory earned 250 total points
ID: 37738363
I'm not sure if this will help. I did suspect the registry. This is for XP, but who knows.
Read the manual solution and see what you think.

Author Comment

ID: 37738420
SStory: I can't see how I could've possibly uninstalled software from the wireless receiver, especially since it seems to work on other PCs, but you never know :)

I'll check out the link, thanks.
LVL 92

Accepted Solution

nobus earned 250 total points
ID: 37741035
try if a system restore helps - to a date before it happened

Author Comment

ID: 37775270
Hey, all,

Eventually, I've decided to reinstall the whole thing. Like I said, it seems like a software, rather than hardware issue, and I really did not want to waste the time looking into it, even though it's quite interesting.

Thanks a bunch, everyone.

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
CPU speed comparison help needed 2 49
802.1x and RDP Issues 6 74
BgInfo help 5 59
Recomended server racks 3 17
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question