USB mouse not recognized as mouse on Win7 Pro x64

Hey all,

I have this weird thing going, was hoping someone might have a clue.

I have a user with an ASUS u50vg laptop. She uses a wireless Logitech mouse [ m305 if I'm not mistaken ]. One day, the USB port she was plugging the receiver into stopped working. As in - it stopped working as a 'mouse port' - other hardware [ such as memory sticks ] would work just fine.

Today - it happened to the rest of the ports. When I plug that mouse [ or any other mouse, for that matter ], Win7 installs the driver, but recognizes the mouse as USB Composite Device, and it is not being added to the Mice and other pointing devices group.

I am quite stumped. I tried booting the PC with a live CD - the mouse works just fine. I've attempted to remove all ghost devices, reinstall USB controllers and reinstall the chipset - all to no avail. Scanned w/ Malwarebytes - nothing found.


Any ideas?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Have you deleted all of the USB devices from Device manager and rebooted? Sometimes USB stuff gets hosed.  Windows should reinstall them.
KeterHDAuthor Commented:
Hey, mate.
Yeah, deleted all devices, all hubs and controllers, to no avail :(
Kyle DaviesRetail Software SpecialistCommented:
Follow this link and download all the software and try again
The 7 Worst Nightmares of a Sysadmin

Fear not! To defend your business’ IT systems we’re going to shine a light on the seven most sinister terrors that haunt sysadmins. That way you can be sure there’s nothing in your stack waiting to go bump in the night.

KeterHDAuthor Commented:

Done that in the first round. Unfortunately, it did no good. I also attempted using the Logitech Connect utility [a util that attempts to reconnect the mouse to the receiver], however, it did no good and while it did recognize the receiver, it seemingly did not recognize the mouse.
Bummer. I guess you've somehow uninstalled the software from the wireless?  It is an interesting problem since you say the port works for everything but a mouse. I'm not sure what else to try.
I'm not sure if this will help. I did suspect the registry. This is for XP, but who knows.
Read the manual solution and see what you think.
KeterHDAuthor Commented:
SStory: I can't see how I could've possibly uninstalled software from the wireless receiver, especially since it seems to work on other PCs, but you never know :)

I'll check out the link, thanks.
try if a system restore helps - to a date before it happened

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
KeterHDAuthor Commented:
Hey, all,

Eventually, I've decided to reinstall the whole thing. Like I said, it seems like a software, rather than hardware issue, and I really did not want to waste the time looking into it, even though it's quite interesting.

Thanks a bunch, everyone.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.