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Windows7 deletes user data

Posted on 2012-03-19
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Last Modified: 2012-03-27
Hi Guys

I have a really challenging problem if any of you are up for it?  Basically when ever users use a windows xp machine and save data to their redirected my docs on the server then log onto a windows 7 machine the data is deleted.

Really strange problem this one if im honest.  As I said all users have the my doc redirected to the server.  No user uses roaming profiles,  all the profiles are local to the machine its simple folder redirection via a GPO.


Any ideas anyone?

Regards


Simon
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Question by:cybersi
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6 Comments
 
LVL 80

Expert Comment

by:arnold
ID: 37737711
Do the users have offline access to the files? Are all systems stationary or mobile or a mix? Are the windows 7 systems mobile? Does a user get a conflict notification and they select the option to apply to all for the sync to merge the local info with the networked?
Do you have dfs for the share?
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LVL 1

Expert Comment

by:nirbod
ID: 37737974
When user goest from 1 pc to another make sure that he syncronise data before he log off with the server, so after that he will be able to see this data when he move to other PC.
If he works witohut sync or for some reason its not sucessfull, he will get "offline message"
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Author Comment

by:cybersi
ID: 37738030
Hi Guys


Its for a school so they are all stationary.  With regards to offline files they have not been enabled.  Also they have no error messages.

Its a strange on as most of the users are affected but not all.

Thanks in advance


Simon
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LVL 80

Expert Comment

by:arnold
ID: 37738446
Enable auditing on the share for the users that are affected and see what happens.
Note the security log on the server where the share is will see many events.
Check caching settings in the share configuration.

Which and where are the files? my documents, or desktop?
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Accepted Solution

by:
cybersi earned 0 total points
ID: 37751789
Hi All

I have found the problem.  Windows 7 uses FQDN where XP uses net bios for folder redirection.  There is a GPO to sort this out thanks for helping anyway.

Simon
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Author Closing Comment

by:cybersi
ID: 37770354
please see my comment above
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