Script Error Printing in Internet Explorer 9

Posted on 2012-03-19
Last Modified: 2012-06-22
We just installed new computers (25) in our office.  All are identical.  We have multiple networked printers.  ALL users are complaining of the following error when printing from IE9:

An error has occurred in the script on this page.
Line : 2053
Char: 1
Error : Invalid procedure call or argument.
Code: 0
URL: res/ieframe.dll/preview.js.

It's a crap shoot as to when and/or why the error occurs.  User 1 may get the error while printing while User 2 does not - even on identical computers printing the same document to the same printer using the same driver.

I have tried the following from Microsoft:

Disabling Protected Mode
Running as Administrator
Fixing the Folders (even Tried Microsoft's Fix it For Me tool)

Usually opening the page in the 64-Bit IE allows you to print, however, I understand that there is no way to set that as default.  A lot of times, they will click a link in an EMail which will open the 32-Bit IE and they will get the error.

I am using the latest and greatest drivers from ALL of the printer manufacturers.  We have HP and Konica.

There has to be an easy solution for this.
Question by:HCPCJJ1
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LVL 75

Assisted Solution

by:Michel Plungjan
Michel Plungjan earned 500 total points
ID: 37740752

Author Comment

ID: 37742092
Nope.  I've done all that.  These are brand new computers will all updates and service packs.  I don't think I've got 25 corrupt video drivers.  It does it across the spectrum with different printers and drivers.  It does it randomly and will also randomly work on some computers and not others.  The only solution I see so far is to switch to Firefox or Google Chrome.
LVL 75

Assisted Solution

by:Michel Plungjan
Michel Plungjan earned 500 total points
ID: 37742105
Wow. Sounds like you need to call the people who sold them to you...

And why not update the video driver if you can?
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Author Comment

ID: 37742340
I've verified that the video driver is the most current.  I don't think it's corrupt on 25 computers.  A Google search will tell you that there are LOTS of people having this same problem and a similar problem faxing.  The only real solution I've seen is to uninstall IE9 and turn off automatic updates.  I'm not sure this is an option because there's not a rollback version on the computers since they're new.  Another solution is an alternate web browser.  Seems a shame.
LVL 75

Assisted Solution

by:Michel Plungjan
Michel Plungjan earned 500 total points
ID: 37742495
I agree.
Sorry I could not be of more assistance and that I did not realise that the steps you had already taken were the ones showing up in google

Author Comment

ID: 37752676
I switched everyone to Google Chrome - problem resolved.
LVL 75

Accepted Solution

Michel Plungjan earned 500 total points
ID: 37752782
Wow - how lucky you are to be able to do that :)

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