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RDP Session Stops at Startup

Posted on 2012-03-19
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Last Modified: 2012-03-21
When connecting to our company's Server (running SBS2003) via RDP we encounter a problem. The connection seems ok, but the login prompt never pops up and the display just features an empty blue screen and the pointer.

I've sniffed around the net without finding a solution that works for me. I've tried disasbling bitmap caching and tried opening connections from different pc's on the network.

There's been no recent changes on the server.
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Question by:CodexAdmin
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Alan_White earned 250 total points
ID: 37738332
Sound like a reboot the server issue to me.

Just to clarify, is this happening for all sessions?
Have you looked on the server to see if you have any disconnected sessions? (TS manager)
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by:CodexAdmin
ID: 37738417
Thanks for the quick response. Rebooting the server must be done well out of office-hours, which mean late working for me though :/

It is happening on all the PCs I've tried. I'm not sure if the following is TS manager, but I've checked the 'users' tab in the Task Manager window, and there only the local Administrator is present.
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by:Alan_White
ID: 37738450
When I said TS manager, I meant Terminal Services Manager which is in Administrative Tools.  If you don't have multiple sessions in Task Manager, you wont have any disconnected sessions.

Another option would be to restart the "Terminal Services" service but this can be temperamental and the reboot would be a better solution IMHO.
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by:CodexAdmin
ID: 37738458
Allright, thanks for the clarification. I'll try rebooting the server tonight, and will post the results.
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by:asavah
ID: 37741520
I've seen the same issue on win 2003 server.
The problem was in print queue (weird,I know)
I stopped print spooler service, it was giving weird errors in the event log, I deleted the contents of C:\WINDOWS\system32\spool\PRINTERS\ and restarted the spooler service, after that the users were able to login again to RDP.
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by:CodexAdmin
ID: 37746989
A reboot did the trick, now I just hope it was a lonely swallow. If it happens again, I'll remember to check the print queue just to make sure.

Thanks for the answers.
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