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an error has occurred in the script on this page - printing from IE9

Posted on 2012-03-19
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Medium Priority
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693 Views
Last Modified: 2012-05-10
Line: 2053
char: 1
Error: Unspecified error
Code: 0
URL: res://ieframe.dll/preview.js

Do you want to continue running scripts on this page?

I had this error before and unistalled IE9 - installed IE8 and the error went away.
Microsoft will no longer let me do that - I can print from firefox with no issues
Running Windows 7
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Question by:bkreynolds48
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15 Comments
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 37738959
First try this solutions in this KB's:
http://support.microsoft.com/kb/2652062/en-us (I will not recommend the Method 2)
http://support.microsoft.com/kb/973479/en-us
http://support.microsoft.com/kb/308260/en-us

If you still have the issue go with the other stepps...

Type (under run):
iexplore.exe -extoff

and press enter...

Do you have the same issue?

If yes I would reset IE.

How to:
http://support.microsoft.com/kb/923737 (you can also use the FixIt 50195)
0
 
LVL 1

Author Comment

by:bkreynolds48
ID: 37739250
I had tried your solution 1 with no resolution - same error.
I tried solution 2 no resolution
I tried explore.exe -extoff  Same errors
will now try to reset IE
0
 
LVL 1

Author Comment

by:bkreynolds48
ID: 37739279
I reset IE9 - same issue
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LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 37739290
1) Please make a scan with http://driveragent.com/scan_b.php?fn=plugin
2) after this a “DriverAgent Scan Results” will display
3) Copy the “DriverAgent Scan Results” link (URL) and post it here please

Thanks,
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 37741115
Do you have a PIXMA MP530?
Is your Driver version up to date? The latest version is 1.080.

If not can you please update it?
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp530#DriversAndSoftware
0
 
LVL 1

Author Comment

by:bkreynolds48
ID: 37754993
how do I find out what version my driver is?
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 37761500
0
 
LVL 1

Author Comment

by:bkreynolds48
ID: 37767073
I ran the update for the canon mp530 driver but it doesn't show the driver updated in the device manager - do I have to restart the computer for it to show up?
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 37844803
Because I have not heard from you for 3 days, I thought that everything is solved. I had holidays and just came back yesterday.
What driver version do you have now?
0
 
LVL 1

Author Comment

by:bkreynolds48
ID: 37851563
11.2.0.1
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 37878159
0
 
LVL 1

Author Comment

by:bkreynolds48
ID: 37881107
how do you upgrade the firmware?
0
 
LVL 1

Author Comment

by:bkreynolds48
ID: 37881124
if I  uninstall the current driver and use the cd to install the driver will I not revert back to the old driver?
0
 
LVL 19

Accepted Solution

by:
*** Hopeleonie *** earned 2000 total points
ID: 37882246
how do you upgrade the firmware?

Check the firmware version on your MP530 first. If your firmware version is 1.080 or later, the upgrade is not important.

How to check the firmware version:

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=22805

MP530 firmware v.1.08 upgrade procedure on Windows:

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=22809

if I  uninstall the current driver and use the cd to install the driver will I not revert back to the old driver?

You can install the driver you downloaded. No need to install the old cd driver.
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