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Exchange 2003 OMA issue - Intermittent error 3005

Posted on 2012-03-19
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Last Modified: 2012-08-13
The event is being logged randomly. At the time of failure server responses with HTTP 500
The Exchange services and IIS Admin service restart fixes the issue (even w/o entire server reboot). Everything may work days or even weeks and then fails again until services are restarted. The OWA and other web services are not affected -- OMA only. The server does not log any other errors or warnings.
Any ideas?
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Question by:aw_g
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37739340
As things are working for the majority of the time, I would suggest you set your Exchange Application Pool to recycle on a daily basis to prevent the errors from happening.

If you need guidance on how to do this, please ask.
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Author Comment

by:aw_g
ID: 37739349
please, advise the step to do that. thanks
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Expert Comment

by:Alan Hardisty
ID: 37739366
Please have a read of the section for recycling at a specific time and schedule a midnight recycle daily:

http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/1eee28e2-b319-4b4e-8267-a8c0aa0dcf36.mspx?mfr=true

Just recycle the Exchange Application Pool.
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Author Comment

by:aw_g
ID: 37739741
thanks. will let you know if it works
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37739852
No problems - it will obviously take some time, so as and when sufficient time has passed by and the problem has either happened again or has gone away, please come back and advise one way or another.

Alan
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Author Comment

by:aw_g
ID: 37768225
Configured App Pool recycling schedule for 2 time per 24h.  The issue re-appeared in 2 days. The IIS restart did not help. The Exchange Attendant service restart (with all dependencies) got syncing back to normal. So far it works for 36h.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37768304
Oh well - that's not perfect :(

What AV do you have installed?

Can you reinstall Exchange 2003 SP2 please over the top (it should do this happily but you may get IMF issues - please advise if you do).
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Author Comment

by:aw_g
ID: 37813021
I have reinstalled SP2. It worked 2 days then got the error again. The restart of ExchangeIS service (only) restores normal operation. Any more ideas?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 37813057
Okay - does this stop Activesync for all users - some users - one or two users?
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Author Comment

by:aw_g
ID: 37813508
all users are affected
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Accepted Solution

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aw_g earned 0 total points
ID: 38081138
the issue was finally fixed by performing following steps:
1. removed IIS and re-installed it
2. reinstalled Exchange and all its service packs and patches

a bit of work (8 hours) ;-) ...but now it works like a charm now :-)
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 38082591
Ouch!  Glad it is fixed but what a solution.  Sorry you had to resort to the sledgehammer approach.

Alan
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Author Closing Comment

by:aw_g
ID: 38094689
the solution is quite laborous... but the result was desirable
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