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Accessing Gmail via Droid Phone Causing Synch Problems

Posted on 2012-03-19
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Last Modified: 2012-03-26
Hello,

I recently configured my new Droid Bionic to access two Gmail accounts.  I have used the Droid app named "Messaging" to look at these and social media accounts (Facebook, LinkedIn, etc.) all in one place.  This morning, for what I believe was the first time, I checked my Gmail accounts first on my Droid phone before I opened Outlook on my PC.  I saw about 20 new messages.  

Here is where the problem comes in.  When I returned to my office I opened Outlook and none of these messages were downloaded.  I did some hunting and found this Gmail help page:

Using POP on multiple clients or mobile devices

What is 'recent mode?'

If you're accessing Gmail on multiple clients through POP, Gmail's 'recent mode' makes sure that all messages are made available to each client, rather than only to the first client to access new mail.

Recent mode fetches the last 30 days of mail, regardless of whether it's been sent to another POP1 client already.

This made sense so I changed my email to recent and checked on the Advanced tab, check the box next to 'Leave a copy of messages on the server.'

I opened Outlook, clicked Send and Receive and there were my missing messages.  Sounds great with one problem.  In addition to the 20 missing messages Outlook downloaded 950 other messages that I received in the past 30 days!!  This is when I noticed the phrase "Recent mode fetches the last 30 days of mail".

Here are my questions:

1. What is the best way to clean up this mess?  I could manually scroll down the last month of emails and check out the 950.  Is there a way to filter and show only the unread messages in Outlook 2010?

2. Did I set up the recent mode correctly?

3. Most importantly, is this a one-time problem?  In other words, does Outlook and Gmail remember that the 950 messages were downloaded in recent mode so tomorrow it will only download tomorrow's new email?  Or will I get hit with the same 950 messages over again?  I have to hope this is a one-time hiccup, but want to be sure.

4. On a related issue, I discovered Google now offers application-specific passwords and the option to verify your account via SMS.  Which, if any new feature, should I be using?

Thanks for you help!
Chip
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Question by:MrChip2
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Expert Comment

by:IT-Monkey-Dave
ID: 37739693
I'm wondering why you're using POP mode when you could likely use IMAP, Exchange, or Gmail mode on the mobile device.  Or Google Sync (if supported on Droid?).  POP is like the lowest common denominator and should be the option of last resort on an advanced smartphone like yours.   Every other email access method will work better.  (not meaning to be snarky)
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Author Comment

by:MrChip2
ID: 37739765
Hi Dave,

No worries, you are not being snarky.  First, let me explain that my company has its own SBS 2003 server onsite and that we use Exchange.  I still access my email via POP onsite.  It has been a few years but I think our IT consultant set it up this way in case SBS was down.  The email is still stored and saved locally in SBS.  My emails are saved on the GMAIL servers and I access them via a laptop when traveling.  I do not want to change this configuration unless there is a real compelling reason to do so.

In terms of my phone - I am a rookie when it comes to Smart Phones.  Which option do you prefer - IMAP or GMAIL mode?    The Droid App called messaging sounded interesting because in one place I can see all my messages from social apps, gmail, yahoo, etc.  If this is causing problems with my work GMAIL, I will gladly delete the GMAIL accounts from this app and switch to the GMAIL mode.  Would you please explain how I do this?

Thanks!
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Accepted Solution

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IT-Monkey-Dave earned 500 total points
ID: 37739800
I would probably use Gmail mode as my first choice.  However Gmail also supports Exchange ActiveSync which means you can configure the mobile device to use Exchange mode with Gmail and it works great too.

Setting up Droid Bionic for Gmail

General Email Setup Tips for Droid Bionic

Sorry to just give you links but I don't have access to a similar phone right now to walk you through it.

EDIT: Re-reading your comments, it's not clear to me how your Exchange mailbox and your Gmail mailbox are kept in sync.  It sounds like the Exchange mail is replicated to the Gmail account, but probably not vice-versa?  There may be another level of complexity to this that I'm missing...
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Author Comment

by:MrChip2
ID: 37739870
Hi Dave,

Thanks for the tip.  I will need to investigate your final edit/question.  Would it be OK to leave this question open for a couple of days?  Or, I could close it once I implement your suggestion and possibly open a new question later.  Think I will do the second..

Chip
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Expert Comment

by:IT-Monkey-Dave
ID: 37739873
Sure, no rush!
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Author Comment

by:MrChip2
ID: 37740272
Hi Dave,

Thanks for your patience.  Here is the latest.  I went into "My Accounts" and deleted the two Gmail accounts.  I then moved the Gmail app to my home page and added the two accounts to it.  They both synched and now I see my In Box.

I think we are close.  While viewing on my phone I happened to click open one email.  That email then appeared as being "read".  It did not download to my InBox while other emails, older and newer than it, did download to Outlook on my PC.

The instructions in the link are a little confusing.  Am I supposed to log into Gmail on my PC and enable IMAP?
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Expert Comment

by:IT-Monkey-Dave
ID: 37743743
Let me understand, you clicked on an email on the phone, it opened, it then showed as "read".  That same email did not show up at all in our Outlook inbox on the PC?

Is Outlook using the native Exchange connector to talk to the Exchange server?  I would assume it is, and it should be.  You wouldn't want to "downgrade" Outlook to using IMAP mode instead of Exchange mode to talk to the Exchange server.

Send yourself an email from another system (not your phone or your PC).  Does that email appear in the inbox on the phone and on the PC?  If you read it one one device (either the phone or the PC), does it change to "read" on both devices?  If you delete it from one inbox on one device, does it disappear from the other device?  Note that there may be some delay on the devices updating and syncing.

Is the phone set for "Push" mode email, or "Fetch"?  If it's Push, it should sync automatically.  If it's Fetch, either it syncs on a predetermined schedule, or you have to initiate a sync manually.
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Author Comment

by:MrChip2
ID: 37762261
Hi Dave,

Thanks so much for your help and patience.  I have been ill for over a week now with the flu (not influenza but still not pleasant).  I will try to close this thread in the next few days.
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Author Closing Comment

by:MrChip2
ID: 37768070
Thanks again for your help and patience.  I am finally feeling better.  I may post a follow-up to this in a week or two, but wanted to close this thread.
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