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Symantec System recovery 2011 will not backup to USB 3.0 Drive

We have a 2003 R2 Server and are trying to get a Symantec System Recovery 2011 trial running over usb 3.0 to a backup drive. I have this running with the same software and hardware at other sites but cannot get it to work here. It works fine if you plug the drive into a USB 2 port.

When running the backup it gets up to 5%, the file is about 400MB on the drive and it stops, erases the file on the USB drive and pops up a error: "Unable to Write File". Clicking details gives the following "--Error EBAB03F1: The request could not be performed because of a I/O device error" (UMI:V-281-2001-31)

We have tried 2 different USB 3.0 Controllers, 2 different External Drives same results. Any suggestions?

Alan Hardisty

Is the drive formatted as NTFS or FAT32?

If it is FAT32 - please reformat it as NTFS and try the backup again.

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noxcho

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ggoble

ASKER

It is NTFS on the Drive, and it is not a 4K drive (in case that comes up). We have tried 2 different USB3.0 Controllers with different drivers.

Alan Hardisty

Do you have a Y cable - one which has two USB A connectors and the other end (the tail of the Y) that fits the drive?

I had a similar issue with a USB 3.0 drive and it just wasn't getting enough power. As soon as I doubled up the USB ports to it, it was happy.

ggoble

ASKER

Interesting. I don't have one but I'll find one and try it.

noxcho

If your drive has external power supply then you do not need additional connector on the cable.

ggoble

ASKER

Thanks, I just found that out also but didn't get a chance to post back on that.

ggoble

ASKER

It turned out it was the drivers, the customer said they had the latest drivers on but they didn't.