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Constantly asking for authentication in MS Outlook

Posted on 2012-03-19
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Last Modified: 2012-03-24
Heyas,

I am part of a network every so often when I open ms outlook it's asks for username and password to log about 10-15 times, then the message goes away.

This happens once every 3-4 days.

I have reset my password in exchange I still have the same issue.

Any ideas.

Thank you.
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Question by:Zack
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Expert Comment

by:Sushil Sonawane
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Please make sure exchange server service pack update.
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Accepted Solution

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Hendrik Wiese earned 500 total points
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Hi,

Please try the following:
1. Close outlook
2. Open %userprofile%\AppData\Roaming\Microsoft\Protect
3. Rename the folder to OLD at the end
4. Restart machine
5. Outlook will ask for the password, enter the password and click remember credentials
6. Problem should now be solved

Hope this helps!!!
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Expert Comment

by:lucifer82
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Are you using Exchange 2007/2010 with Outlook 2010 by any chance?

If this is the case are you using self-signed certificate on your Exchange?
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Author Comment

by:Zack
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iam using exchange 2010

self-signed certificate on your Exchange?

what does this mean how to do i verify?

thank you.
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Expert Comment

by:lucifer82
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Did you buy any certificate for your exchange/OWA?

To verify you can just go to:

https://localhost/owa

on your Exchange server and see what certificate it's using.

Also to troubleshoot you can use:

https://www.testexchangeconnectivity.com/

It's step by step testing and it gives you where  you have miss configured.
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Expert Comment

by:Sushil Sonawane
Comment Utility
problem happen with all user or single user.
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Author Closing Comment

by:Zack
Comment Utility
Thank you so much this has been nagging me for the past 2 weeks. :)
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