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Outlook 2003 Crashes with error "microsoft office outlook has stopped working"
I have a computer running Windows 7 Pro 64 bit with Office 2003 SP3 (both fully patched). Outlook is connected to an Exchange 2010 server. Outlook will crash randomly while switching messages in the Inbox. It does not appear happen on one particular message or message type, it just randomly hangs up. Outlook will display the "microsoft office outlook has stopped working" error, close and re-open. When it re-opens you have to open the reading pane back up. There are several other users with this same configuration, but this seems to be the only one with troubles.
Inside the event log Event ID 1000 is logged in the application log:
It has become very annoying as this happens quite a bit when reading new e-mails that come in.
Inside the event log Event ID 1000 is logged in the application log:
Faulting application name: OUTLOOK.EXE, version: 11.0.8326.0, time stamp: 0x4c1c2372
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00038dc9
Faulting process id: 0x214
Faulting application start time: 0x01cd069285913e19
Faulting application path: C:\Program Files (x86)\Microsoft Office\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
It has become very annoying as this happens quite a bit when reading new e-mails that come in.
OutlookMicrosoft OfficeExchange
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bdhtechnology
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ASKER
Thanks for the responses.
I have not completely removed Office and reinstalled it. I did do a 'detect and repair' that did not help. I can try that at some point.
I did try creating a new user profile and it still has the same issues.
There are no 3rd party add-ins or COM add-ins enabled so that doesn't seem to be an issue.
I did run Outlook in safe mode and the same error occurred.
I have not completely removed Office and reinstalled it. I did do a 'detect and repair' that did not help. I can try that at some point.
I did try creating a new user profile and it still has the same issues.
There are no 3rd party add-ins or COM add-ins enabled so that doesn't seem to be an issue.
I did run Outlook in safe mode and the same error occurred.
ASKER
Same result with /cleanprofile
I did suggest upgrading to Office 2007 or 2010 would probably take care of the problem, but that suggestion didn't seem to be followed :)
I'll try a clean install and if the same thing happens that may be the best bet.
I did suggest upgrading to Office 2007 or 2010 would probably take care of the problem, but that suggestion didn't seem to be followed :)
I'll try a clean install and if the same thing happens that may be the best bet.
Before you do a clean install, how did you install Office originally?
We've had some on / off issues during the installation of Office, so most of the guys create a tech folder on the c:\ called eg tech, then select view all files including system files, then copy from the install media cd or dvd to the local drive, then install from the drive itself.
One of the field team had what we think was a corrupt original copy of Office 2007 which he used as part of the oem kit for onsite installs, when he replaced teh
We've had some on / off issues during the installation of Office, so most of the guys create a tech folder on the c:\ called eg tech, then select view all files including system files, then copy from the install media cd or dvd to the local drive, then install from the drive itself.
One of the field team had what we think was a corrupt original copy of Office 2007 which he used as part of the oem kit for onsite installs, when he replaced teh
ASKER
ended up upgrading :/
outlook.exe/s