troubleshooting Question

Outlook 2003 Crashes with error "microsoft office outlook has stopped working"

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bdhtechnology asked on
Microsoft OfficeExchangeOutlook
11 Comments5 Solutions2994 ViewsLast Modified:
I have a computer running Windows 7 Pro 64 bit with Office 2003 SP3 (both fully patched).  Outlook is connected to an Exchange 2010 server.  Outlook will crash randomly while switching messages in the Inbox.  It does not appear happen on one particular message or message type, it just randomly hangs up.  Outlook will display the "microsoft office outlook has stopped working" error, close and re-open.  When it re-opens you have to open the reading pane back up.  There are several other users with this same configuration, but this seems to be the only one with troubles.

Inside the event log Event ID 1000 is logged in the application log:
Faulting application name: OUTLOOK.EXE, version: 11.0.8326.0, time stamp: 0x4c1c2372
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00038dc9
Faulting process id: 0x214
Faulting application start time: 0x01cd069285913e19
Faulting application path: C:\Program Files (x86)\Microsoft Office\OFFICE11\OUTLOOK.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll

It has become very annoying as this happens quite a bit when reading new e-mails that come in.
ASKER CERTIFIED SOLUTION
andrewmcc

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