WordPress Site Crashed

Hello ~  A client's WordPress site has gone unresponsive (http://earthdaymarin.org/wp/).  I do not know the last change prior to the crash.

Looking at most recent error log entries:
======================================
[19-Mar-2012 21:25:40] PHP Warning:  include(config.inc.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /home/isbridge/public_html/earthdaymarin/wp/index.php on line 208
[19-Mar-2012 21:25:40] PHP Warning:  include(config.inc.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /home/isbridge/public_html/earthdaymarin/wp/index.php on line 208
[19-Mar-2012 21:25:40] PHP Warning:  include() [<a href='function.include'>function.include</a>]: Failed opening 'config.inc.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/isbridge/public_html/earthdaymarin/wp/index.php on line 208
[19-Mar-2012 21:26:54] PHP Warning:  include(config.inc.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /home/isbridge/public_html/earthdaymarin/wp/index.php on line 208
[19-Mar-2012 21:26:54] PHP Warning:  include(config.inc.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /home/isbridge/public_html/earthdaymarin/wp/index.php on line 208
[19-Mar-2012 21:26:54] PHP Warning:  include() [<a href='function.include'>function.include</a>]: Failed opening 'config.inc.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/isbridge/public_html/earthdaymarin/wp/index.php on line 208
======================================

I am not understanding how to best address this issue.  Any illumination would be appreciated.

Best Regards, Jacob
LVL 2
Chi Is CurrentAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

TobiasCommented:
Dear,

The file config.inc.php is missing.

Regards
0
Jason C. LevineDon't talk to me.Commented:
Is this a temporary thing or is the site still offline?
0
Chi Is CurrentAuthor Commented:
Thank you for your replies.

The site remains off line.

I am noticing there is no directory: ...\register\forms\admin  Containing: config.inc.php

Using Twenty Eleven 1.2
0
Amazon Web Services

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

Jason C. LevineDon't talk to me.Commented:
The errors all refer to a file config.inc.php that is not where it is expected to be.  Did the client install something before the site went down?
0
Chi Is CurrentAuthor Commented:
> Did the client install something before the site went down?

That is altogether possible.  I have little information re: what they did.

The admin log in does work.  And everything appears to function.

How can i determine where config.inc.php should be?
0
Chi Is CurrentAuthor Commented:
Would it work to add a generic 'config.inc.php' file to the site?

I'm attempting to find out if / what client installed prior to the site going down.
0
Jason C. LevineDon't talk to me.Commented:
>> Would it work to add a generic 'config.inc.php' file to the site?

Can't hurt.  With the blank file there it might give you a better error message and let us narrow down the troubleshooting.
0
DrDamnitCommented:
Did this happen magically or after an upgrade or server maintenance? What changed?
0
Chi Is CurrentAuthor Commented:
Thank you both for your replies.

Little chance of magic; no chance of server upgrade.

Will check re: WP upgrade or Twenty Eleven upgrade.

Backup IS available!  ~~  Amazing

MANY widgets and plug-ins.  Maybe a conflict.  Looking there also.

Appreciating the collaboration and illumination here.

Many Thanks!!!  'Will keep you apprised.  Please feel free to add.

Can you tell me the correct path / location for  'config.inc.php' in WP Twenty Eleven?

Best Regards, Jacob
0
Jason C. LevineDon't talk to me.Commented:
Your index.php file is looking for it in the site root per the error messages:

PHP Warning:  include(config.inc.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /home/isbridge/public_html/earthdaymarin/wp/index.php on line 208

So put it in the site root.
0
Chi Is CurrentAuthor Commented:
Will try that.  ~~  Thank You

index.php reads:
=================================
<?php
/**
 * Front to the WordPress application. This file doesn't do anything, but loads
 * wp-blog-header.php which does and tells WordPress to load the theme.
 *
 * @package WordPress
 */

/**
 * Tells WordPress to load the WordPress theme and output it.
 *
 * @var bool
 */
define('WP_USE_THEMES', true);

/** Loads the WordPress Environment and Template */
require('./wp-blog-header.php');
?>
=================================
Hmmmmmm....
0
Jason C. LevineDon't talk to me.Commented:
Right, but once wp_blog_header.php loads, it starts calling all other files including stuff from plugins.

You could also disable all plugins by downloading them via FTP and then deleting them and see if that restores the site.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
DrDamnitCommented:
I agree with the Masterful Jason1178 thus far. Additionally: What about permissions on the files? Have you check the permissions on the files? If all else fails, set them to 777, and make sure apache can read them.
0
Chi Is CurrentAuthor Commented:
WOW!  Never thought of checking permissions.  Great idea!  Possible they could have gotten screwed up, though it's unlikely as I don't think my client has a clue about permissions.

'Will check after auditing plug-ins.  They used zillions!

Thank you, Jacob
0
DrDamnitCommented:
Never underestimate what an ignorant client can screw up... :-)
0
Jason C. LevineDon't talk to me.Commented:
>> Will check after auditing plug-ins.  They used zillions!

Uh-oh.

More than one zillion plugins is just asking for trouble.
0
DrDamnitCommented:
I personally find that the upper limit of plugin usage should be 7.6 Bajillion. (There are 1024 bajillion in 1 zillion .i.e, 1024BJ = 1ZI).

There are 1024 ZI in a Metric Crap-Ton.
0
Jason C. LevineDon't talk to me.Commented:
I personally find that the upper limit of plugin usage should be 7.6 Bajillion. (There are 1024 bajillion in 1 zillion .i.e, 1024BJ = 1ZI).

There are 1024 ZI in a Metric Crap-Ton.

Citation Needed
0
Chi Is CurrentAuthor Commented:
Hi Folks ~

No joy here finding the offending element.

Would it be possible for one or all of you to have a look at the site?  I'd be glad to create a login for you - outside of this thread.  I am glad to post results on this thread....

If you are willing, please email me: jkb *the at sign goes here*  isbridge.com.

Thank you, Jacob
0
Chi Is CurrentAuthor Commented:
Well, zillions was perhaps a bit overstated; there were 42.

Joy is happening!

The solution was to download all the plug-ins then delete them from the site.  This worked to restore site functionality! ( jason1178)

I then reloaded them in blocks.  The site continued to work (!) but the Nextgen galleries did not load on the page; everything else on the page works though.

Must be something w/ one of the nextgen plug-ins used:

1. nextgen-gallery
2. nextgen-gallery-optimizer
3. nextgen-gallery-seo-titles
4. nextgen-scrollgallery

This is a tremendous improvement!  I greatly appreciate your assistance here!!!  I think I'll close the ticket, as the problem is different.  Would appreciate any thoughts should they arise.

Best Regards, Jacob
0
DrDamnitCommented:
Probably need the updated version of this gallery plugins. They probably aren't compatible with WP 3.0+
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
WordPress

From novice to tech pro — start learning today.