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Solved

Folder sync using IMAP

Posted on 2012-03-20
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947 Views
Last Modified: 2012-03-26
Just setup Outlook 2010 (2 computers) and iPad to use IMAP instead of SMTP.  I created a test folder but it's not sync'ing/being created on the other computer or iPad.  Is there something I'm missing?

Thanks!
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Question by:CraigSNYC
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LVL 47

Expert Comment

by:apache09
ID: 37744798
Depending on what service you are using for your Mail Account Check your Account settings

http://www.slipstick.com/addins/services/online-services-in-outlook/
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LVL 8

Expert Comment

by:Mac2010
ID: 37744803
IMAP instead of SMTP

These two protocols serve different purposes. Are you sure this is what you want to do?

I'm not the Outlook expert here; but you may want to check ActiveSync settings, public folder access rights, etc.

If IMAP is set up correctly, IMAP folders should replicate without any special action required from the user.

How are the various devices synchronised? Via the mail-server or something like iTunes?
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Author Comment

by:CraigSNYC
ID: 37744841
The email is hosted by Web.com.

I'm sure IMAP is what is wanted.  

Synchronization is one of IMAPs big selling points.  Emails are saved on a server and all clients are sync'd from what's on the server.  (Whereas SMTP keeps a copy of the email local.)  

Thanks!
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Expert Comment

by:Mac2010
ID: 37744874
STMP is a sending-only protocol that works with both IMAP and POP3 configured mail clients.
I'm not so sure about the Outlook details. On an iPad, IMAP should be activated already, since it is the default option when you create a new mail account. Exchange should be IMAP by default too.

What type is the server, that you know of? Is it a general mail server or Exchange?
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Expert Comment

by:apache09
ID: 37744891
Have you check with Web.com Support to check their IMAP Settings are correct in outlook?

http://www.web.com/
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Author Comment

by:CraigSNYC
ID: 37745262
Mac2010:
Sorry, left off the POP3 part.  I'm not using SMTP and POP because I wanted everything sync'd automatically.  

Actually, the iPad is sync'ing but the 2 systems are not.  

I noticed in Outlook you can "subscribing to an IMAP folder is an option.  The Outlook clients are seeing that the Test folder is on the server but it's not appearing when I subscribe to it.

I spoke to Web.com about their IMAP server's names.  That's all I've discussed with them so far.  

Not using an exchange server.  Just web.com's mail hosting.

Thanks!
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Author Comment

by:CraigSNYC
ID: 37745304
Update:

I created a "test" folder on both Outlook clients.  Each client "sees" the test folder that was created on the other client.  (which i assume means it's being created on the server.) But, when I try to subscribe to the folder I can't click on the apply button.
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Author Comment

by:CraigSNYC
ID: 37745348
Spoke with Web.com.  Useless.
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Author Comment

by:CraigSNYC
ID: 37745382
Update!

There are 2 systems running Outlook 2010.  We'll call them System A and System B.

I created a test folder on System A and it is showing on System B.  However, the test folder created on System B is still not appearing on System A.

Thanks!
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Expert Comment

by:apache09
ID: 37745415
OKay so the issue sounds like its pretty much with System B's Ability to upload or refresh its changes to Web.com
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Accepted Solution

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CraigSNYC earned 0 total points
ID: 37745430
Update!

GET READY FOR IT--the fix: right click on the email address of the Inbox.  NOT THE INBOX.  In the drop down there is an option: UPDATE FOLDER LIST.  

I kid  you not!
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Expert Comment

by:Mac2010
ID: 37745834
So, are all devices synching now?

I'm not using SMTP and POP because I wanted everything sync'd automatically.  
I think that is good. Even if you use only one device, IMAP is useful. But some ISPs still use POP only.
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Author Comment

by:CraigSNYC
ID: 37747094
Everything is now sync'ing.  

Such a stupid fix for the problem.  Why would Outlook not automatically update the folder list?!
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LVL 47

Expert Comment

by:apache09
ID: 37749291
Well I'll be.....

Good to hear, and good to know

Glad you got it sorted!
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Author Closing Comment

by:CraigSNYC
ID: 37764996
FYI: The poster answered the question.
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