Solved

Windows was unable to get a list of devices from Windows update

Posted on 2012-03-20
11
5,184 Views
Last Modified: 2012-10-19
Odd problem, more Windows weirdness - as we have all come to expect.

I have a user who does remote desktop from home to a PC at the office. She wants to be able to print to her home printer, OK, should not be that difficult - it's called printer redirection. I selected printers in her RDP connection under local devices, home printer did not show up.

The work machine is Windows 7, the printer is HP deskjet 920c, looked on the Win 7 machine and there was no driver for that make/model. Fine, I will go the HP site and download and install it. Can't do that as HP says it is not avalable for download, they say it comes with Win 7, they say to connect USB cable and Windows will detect and install the driver. I cannot do that because I am configuring this for printer redirection.

OK, figured I would try to add a new printer and let Windows update bring in the new driver - clicked on Windows Update from add printer, waited a long time while it looked for new drivers, finally it returned an extensive lsit, the driver for the 920c WAS there - sadly (and I am not going into the details) I did not select it at that time, I cancelled and was going to come back to it. Now when I go back and retrace the previous steps I just get a message saying Windows cannot get a list of devices and to try later (see attached). I have tried later and repeatedly and get the same message. I try this from other machines in the same office and it builds the list.

I Googled this message but did not get any useful information - would like to know why Windows refuses to build a list of devices from Windows update.
winunable.jpg
0
Comment
Question by:Razorking
  • 3
  • 2
  • 2
  • +2
11 Comments
 
LVL 90

Expert Comment

by:John Hurst
ID: 37745040
Normally, as you note, running Windows Printer update will build the list. Try restarting after the update runs and see if the list is there.  The HP920C is on my Windows 7 machine.

... Thinkpads_User
0
 

Author Comment

by:Razorking
ID: 37745170
I actually tried restarting 4-5 times - to no avail, it sill tells me it was unable to build a list and to try later
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 37745312
Try running System File Checker. From an admin command prompt, run SFC /SCANNOW, allow to complete and restart.

Then again, try running Windows Printer Update (from within Devices and Printers). Allow that to complete, but do not add the printer. Cancel out and restart again.

See now whether you can see the list of printers. .... Thinkpads_User
0
 
LVL 47

Assisted Solution

by:dstewartjr
dstewartjr earned 500 total points
ID: 37747617
Try using the microsoft catalog site and do a search/download from there


http://catalog.update.microsoft.com/
0
Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

 

Accepted Solution

by:
Razorking earned 0 total points
ID: 37782524
I finally figured out a workaround on my own. I found another Windows 7 machine that did have the printer driver on it I needed (because Windows update from add printer worked on that machine). Then I went to the file location for drivers in Win 7 - C:\Windows\System32\DriverStore\FileRepository - and I located the folder with the drivers I wanted (based upon date created date - I knew it was the newest one). I copied this folder out to a location where it was accessable from the other machine, then I did add printer on that machine and when it wanted a driver I pointed it to this folder - and it sucked these drivers in and installed the printer.
0
 

Author Comment

by:Razorking
ID: 37783533
I've requested that this question be closed as follows:

Accepted answer: 0 points for Razorking's comment #37782524

for the following reason:

I tried the other solutions offered but they did not solve the problem, had an idea of my own and it worked.
0
 
LVL 16

Expert Comment

by:l33tf0b
ID: 37782555
Interesting, glad it worked out.  Where did you get the drivers on the good machine originally?
0
 
LVL 47

Expert Comment

by:dstewartjr
ID: 37783534
"I tried the other solutions offered but they did not solve the problem"

How did the below not work???

catalog
0
 

Expert Comment

by:dennisexpert
ID: 38515887
Followed the procedure but not sure where the driver is for HP laserJet P2015 PCL6
Followed both the Microsoft download http://catalog.update.microsoft.com/v7/site/Search.aspx?q=HP%20laserJet%20P2015%20PCL6
and also the \\wsanother\c\windows\system32\DriverStore\FileRepository
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Paste selection to Notepad 2 30
Windows 7 Share with XP 22 62
Windows 7 Update hangs ... 7 31
What is this Task? 4 34
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now