IT Guy
asked on
User's Compaq laptop's cursor keeps jumping around screen
A User's Compaq laptop's cursor keeps jumping around screen while the user is typing.
The user uses the mouse track pad that is built into her laptop screen to navigate around her laptop screen.
This happens even though the option to automatically move the pointer to the default point in a dialog box is disabled.
Also the mouse pointer speed is set at the default setting in the very middle.
I have already updated the user's BIOS to the latest levels.
Also I have loaded all of the Windows 7 Home Premium updates.
What else can be done to fix this issue?
The user uses the mouse track pad that is built into her laptop screen to navigate around her laptop screen.
This happens even though the option to automatically move the pointer to the default point in a dialog box is disabled.
Also the mouse pointer speed is set at the default setting in the very middle.
I have already updated the user's BIOS to the latest levels.
Also I have loaded all of the Windows 7 Home Premium updates.
What else can be done to fix this issue?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
So far none of these suggestions listed above have fixed the problem.
What else can I do to help fix these issues?
What else can I do to help fix these issues?
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Resolved this issue by using Driver Genius to find and install the right updated driver.
The driver that it found and installed was one that I didn't see when I went to HP's website and typed in the exact model number of this laptop.
The driver that it found and installed was one that I didn't see when I went to HP's website and typed in the exact model number of this laptop.
ASKER