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Visio Viewer 2010 doesn't open .vsd in IE

Posted on 2012-03-20
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Hi experts,

I noticed a strange behavior on a few computers in my office with Visio viewer 2010.  Visio viewer works fine when it is installed on the computers initially  (computers with no other visio related programs on those computers)

there were a few computers that I installed Visio (acutal program), then later on I uninstalled Visio.  Then, if i install Visio viewer on those computer , and try to open the .vsd files.  IE will keep on prompting me to "Open" or "Save" the document.  No matter which option I choose, this box will keep on prompting, and the visio document never get to open in IE.

I see there were 2 solutions offered from different forums.  

First one is to uninstall the KB Hotfix KB973525.  However, this hotfix is not installed on my computer.  

Second Solution is to remove the registry key : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility .  Find the {279D6C9A-652E-4833-BEFC-312CA8887857} subkey and then delete it".   I had done that but to no avail.

I also looked at the Managed Add-ons, but don't find any thing related to Visio.  Tried install Visio viewers SP1, but that doesn't cut it either.

Does anyone know what could cause the Visio Viewer to failed to load the documents?  I appreciate any comments.  Thank you.
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Question by:wingkchan
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wingkchan earned 0 total points
ID: 37745967
Just accidentally bumped my way out.  I uninstalled Visio Viewer 2010, and decided to give Visio Viewer 2007 a try.  It turned out that after install Viewer 2007, I was able to open the .vsd in IE.  And I noticed the icons in explorer changed from Visio Icon to the "windows unrecognized program icon".  

I then uninstalled visio viewer 2007, and install Visio viewer 2010 again.  And things are back to normal with IE.

I guess the reason might be the .vsd format was still tied to the visio program that no longer existed.  having viewer 2007 installed once clear up the relationship? I could be off the target, but this seemd to work on 1 PC.  will try that on another computer and see how it goes.
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by:Scott Helmers
ID: 37752644
Good detective work, wingkchan! I would be interested in knowing whether the same solution works on other PCs. It certainly shouldn't be necessary to do multiple uninstall/reinstalls but your suspicions about why this worked might be right.
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by:wingkchan
ID: 37755633
Yes Scott, I had tested it on the other laptop, and install Visio Viewer 2007 does clear up the problem.  Haha, I guess sometimes we just need to try different things and see which one works. thanks for your comment.
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by:AndreasNorway1
ID: 37776531
This worked for me as well. After re-installation of Visio Viewer 2010, I was able to view the vsd files. I did not have to restart my computer between the uninstallations/installations.
(Window 7 64 bit / IE 9)
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