Solved

Visio Viewer 2010 doesn't open .vsd in IE

Posted on 2012-03-20
4
15,320 Views
Last Modified: 2012-03-28
Hi experts,

I noticed a strange behavior on a few computers in my office with Visio viewer 2010.  Visio viewer works fine when it is installed on the computers initially  (computers with no other visio related programs on those computers)

there were a few computers that I installed Visio (acutal program), then later on I uninstalled Visio.  Then, if i install Visio viewer on those computer , and try to open the .vsd files.  IE will keep on prompting me to "Open" or "Save" the document.  No matter which option I choose, this box will keep on prompting, and the visio document never get to open in IE.

I see there were 2 solutions offered from different forums.  

First one is to uninstall the KB Hotfix KB973525.  However, this hotfix is not installed on my computer.  

Second Solution is to remove the registry key : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility .  Find the {279D6C9A-652E-4833-BEFC-312CA8887857} subkey and then delete it".   I had done that but to no avail.

I also looked at the Managed Add-ons, but don't find any thing related to Visio.  Tried install Visio viewers SP1, but that doesn't cut it either.

Does anyone know what could cause the Visio Viewer to failed to load the documents?  I appreciate any comments.  Thank you.
0
Comment
Question by:wingkchan
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 2

Accepted Solution

by:
wingkchan earned 0 total points
ID: 37745967
Just accidentally bumped my way out.  I uninstalled Visio Viewer 2010, and decided to give Visio Viewer 2007 a try.  It turned out that after install Viewer 2007, I was able to open the .vsd in IE.  And I noticed the icons in explorer changed from Visio Icon to the "windows unrecognized program icon".  

I then uninstalled visio viewer 2007, and install Visio viewer 2010 again.  And things are back to normal with IE.

I guess the reason might be the .vsd format was still tied to the visio program that no longer existed.  having viewer 2007 installed once clear up the relationship? I could be off the target, but this seemd to work on 1 PC.  will try that on another computer and see how it goes.
0
 
LVL 30

Expert Comment

by:Scott Helmers
ID: 37752644
Good detective work, wingkchan! I would be interested in knowing whether the same solution works on other PCs. It certainly shouldn't be necessary to do multiple uninstall/reinstalls but your suspicions about why this worked might be right.
0
 
LVL 2

Author Comment

by:wingkchan
ID: 37755633
Yes Scott, I had tested it on the other laptop, and install Visio Viewer 2007 does clear up the problem.  Haha, I guess sometimes we just need to try different things and see which one works. thanks for your comment.
0
 

Expert Comment

by:AndreasNorway1
ID: 37776531
This worked for me as well. After re-installation of Visio Viewer 2010, I was able to view the vsd files. I did not have to restart my computer between the uninstallations/installations.
(Window 7 64 bit / IE 9)
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

David Parker’s latest book, Microsoft Visio 2010: Business Process Diagramming and Validation, will give you the tools to turn flowcharts and other business diagrams into valuable, data-driven corporate assets. Armed with the knowledge you’ll gain f…
Book Review: Using Microsoft Visio 2010 by Chris Roth   Disclaimer: The author of Using Visio 2010 is a friend and fellow Visio MVP. Whether you’re new to Visio or are upgrading to Visio 2010 from a previous version, you will find a lot to like…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question