Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Visio Viewer 2010 doesn't open .vsd in IE

Posted on 2012-03-20
4
14,872 Views
Last Modified: 2012-03-28
Hi experts,

I noticed a strange behavior on a few computers in my office with Visio viewer 2010.  Visio viewer works fine when it is installed on the computers initially  (computers with no other visio related programs on those computers)

there were a few computers that I installed Visio (acutal program), then later on I uninstalled Visio.  Then, if i install Visio viewer on those computer , and try to open the .vsd files.  IE will keep on prompting me to "Open" or "Save" the document.  No matter which option I choose, this box will keep on prompting, and the visio document never get to open in IE.

I see there were 2 solutions offered from different forums.  

First one is to uninstall the KB Hotfix KB973525.  However, this hotfix is not installed on my computer.  

Second Solution is to remove the registry key : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility .  Find the {279D6C9A-652E-4833-BEFC-312CA8887857} subkey and then delete it".   I had done that but to no avail.

I also looked at the Managed Add-ons, but don't find any thing related to Visio.  Tried install Visio viewers SP1, but that doesn't cut it either.

Does anyone know what could cause the Visio Viewer to failed to load the documents?  I appreciate any comments.  Thank you.
0
Comment
Question by:wingkchan
  • 2
4 Comments
 
LVL 2

Accepted Solution

by:
wingkchan earned 0 total points
ID: 37745967
Just accidentally bumped my way out.  I uninstalled Visio Viewer 2010, and decided to give Visio Viewer 2007 a try.  It turned out that after install Viewer 2007, I was able to open the .vsd in IE.  And I noticed the icons in explorer changed from Visio Icon to the "windows unrecognized program icon".  

I then uninstalled visio viewer 2007, and install Visio viewer 2010 again.  And things are back to normal with IE.

I guess the reason might be the .vsd format was still tied to the visio program that no longer existed.  having viewer 2007 installed once clear up the relationship? I could be off the target, but this seemd to work on 1 PC.  will try that on another computer and see how it goes.
0
 
LVL 30

Expert Comment

by:Scott Helmers
ID: 37752644
Good detective work, wingkchan! I would be interested in knowing whether the same solution works on other PCs. It certainly shouldn't be necessary to do multiple uninstall/reinstalls but your suspicions about why this worked might be right.
0
 
LVL 2

Author Comment

by:wingkchan
ID: 37755633
Yes Scott, I had tested it on the other laptop, and install Visio Viewer 2007 does clear up the problem.  Haha, I guess sometimes we just need to try different things and see which one works. thanks for your comment.
0
 

Expert Comment

by:AndreasNorway1
ID: 37776531
This worked for me as well. After re-installation of Visio Viewer 2010, I was able to view the vsd files. I did not have to restart my computer between the uninstallations/installations.
(Window 7 64 bit / IE 9)
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
MS Visio 2013 Proferssional 7 76
VMware vSphere & ESXi Visio Stencils 4 3,111
error when installing visio 2016 with office 2016 11 3,090
Password protect values in shape data 6 39
The ability to add structure to Visio diagrams using containers, lists and callouts is one of my favorite features in Visio 2010. In this article we’ll examine lists. We’ll explore containers and callouts in separate articles. Prior to reading th…
Meetings to discuss business process can waste time, and often do .  The meeting's dialog can get confusing when participants have different professional perspectives and backgrounds.  A jointly-developed process picture helps wade through the confu…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question