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How to fix wstorvsc.inf so I can install my service pack?

Posted on 2012-03-20
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Last Modified: 2012-06-27
Hi,

I'm trying to install the service pack 1 onto a Windows 7 Ultimate x64 computer.  In the CBS.log it shows it failing with:

2012-03-21 19:23:42, Info                  CBS    Doqe:   q-uninstall: Inf: wstorvsc.inf, Ranking: 1, Device-Install: 0, Key: 536, Identity: wstorvsc.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
2012-03-21 19:23:42, Info                  CBS    Perf: Doqe: Uninstall started.
2012-03-21 19:23:42, Info                  CBS    Doqe: [Forward] Uninstalling driver updates, Count 49
2012-03-21 19:23:43, Info                  CBS    DriverUpdateUninstallUpdates failed [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2012-03-21 19:23:43, Error                 CBS    Doqe: Failed uninstalling driver updates [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2012-03-21 19:23:43, Info                  CBS    Perf: Doqe: Uninstall ended.
2012-03-21 19:23:43, Info                  CBS    Failed uninstalling driver updates [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]


I solved previous errors (have been trying to get the damn thing to work for a bit now!) by finding the associated hotfix and uninstalling it - however this time (with wstorvsc.inf) there appears to have been no update since the original windows installation.

Anybody know how to please the installer so we can keep going?  I've tried comparing the wstorvsc.inf to file listed above it that are not a problem but I cannot see a place where it should be residing and isn't.

Telling me to do an in-place upgrade is not an answer.  I'm wanting to know how to deal with this specific error.
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Question by:createcoms
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LVL 16

Expert Comment

by:Shaik M. Sajid
ID: 37745951
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Author Comment

by:createcoms
ID: 37746011
That hotfix is not relevant to my issue....and the repair install it not the solution I'm after (as explained in the question)
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LVL 16

Expert Comment

by:Shaik M. Sajid
ID: 37746089
try by uninstall the existing installed patches ...

all the best
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Netscaler Common Configuration How To guides

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Author Comment

by:createcoms
ID: 37746105
I have uninstalled all the existing patches...still the problem remains.
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LVL 2

Expert Comment

by:brandongohwh
ID: 37746720
Do you have the original Windows 7 ISO/DVD? If you have you might want to try this -->
http://www.sevenforums.com/tutorials/42776-extract-files-windows-7-installation-dvd.html

If not, you may want to try to get the untouched ISO from torrent sites (since most of the websites have been updated to slipstreamed SP1 ISO)
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Author Comment

by:createcoms
ID: 37749331
Yes I have the original disk and have copied the sxs wstorvsc folder over the top of the existing one but it made no difference.
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Accepted Solution

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createcoms earned 0 total points
ID: 37750003
Okay turns out the wstorvsc line was a complete red herring.

Was waking up this morning pondering this matter and something bothered me about the CBS log entries - I will admit I don't fully appreciate the syntax (as will be evident shortly) of the log entries and had simply followed the example of the sdbus.inf error I found previous to asking the question which shaiksj had somewhat referred to as well.

I did some more digging and found that in addition to the CBS.log - there is a log file called "setupapi.dev.log" which resides in the inf sub folder of the windows folder (so for me it's C:\windows\inf)

I scanned this file and found it was generating errors relating to files much in the same way CBS.log was doing previously (as I referred to in the question, this fail point was reached after using CBS.log to solve several errors previous).  So I used the windows disk to fill in the gaps which setupapi had exposed and BOOM

Service Pack 1 is now installed.

Fantastic.
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Author Closing Comment

by:createcoms
ID: 37764984
Accepted own solution, because my own experimentation led me to success.
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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