Solved

Office 365 shared mailboxes disappear in Outlook 2010.

Posted on 2012-03-21
3
1,862 Views
Last Modified: 2012-04-16
Untill recently we used exchange 2007 for our mail (Windows server 2008 SBS). But now everything is transferred to Office 365. The owa part is working fine.

The mailbox which is configured is working perfect in Outlook 2010 after disabling Outlook anywhere on the sbs 2008 server.

But the problem are the shared mailboxes. They work perfectly when i'm NOT connected to the sbsserver. But when I use Outlook connected to the sbsserver the shared mailboxes will disappear after a while.

It has something to do with the new feature of exchange 2010 (=office365) which automatically adds shared mailboxes when you have al the needed rights.
But when I connected to the sbsserver it overwrites this feature en make the shared mailboxes go away.

What do i need to disable on the sbsserver to get rid of this problem?
0
Comment
Question by:ctrlcrew
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 26

Expert Comment

by:e_aravind
ID: 37762173
http://technet.microsoft.com/en-us/library/hh529924.aspx#BKMK_MailboxAutoMap
Mailbox Auto-Mapping
In Exchange 2010 SP1, Office Outlook 2007 and Outlook 2010 clients can automatically map to any mailbox to which a user has Full Access permissions. If a user is granted Full Access permissions to another user's mailbox or to a shared mailbox, Outlook, through Autodiscover, automatically loads all mailboxes to which the user has full access.


>> In O365, this features is visible
So the moment you switch from O365 to on-premise, during the next-autodiscover refresh cycle, those details are gone and pulled-out of the Outlook profile?

Cheers
Aravind
0
 

Author Comment

by:ctrlcrew
ID: 37765842
Indeed when i'm just connected to the internet(NOT to the server), everything is fine. But when i'm connected to the sbs 2008 server after a while the shared mailboxes are gone.

So I have to turn off some kind of services in the sbs2008?
0
 
LVL 26

Accepted Solution

by:
e_aravind earned 500 total points
ID: 37792873
During the time of the issue, can you access the OOF, Freebusy?? from your Outlook.
Can you double-check the Outlook "Test email autoconfiguration" when connected to the Internet? Is that working fine or facing any issues?

Reason:
When you connect to internet,...due to some DNS conflicts\confusions...the Autodiscover may go wrong?


Cheers
Aravind
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
how to add IIS SMTP to handle application/Scanner relays into office 365.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question