Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

DNS -> Getting to our website without having to use www.mydomain.com

Posted on 2012-03-21
7
Medium Priority
?
526 Views
Last Modified: 2012-03-21
Hi Everyone,

In my network when we type our domain name in the address bar of a web browser (ie - mydomain.com) it will not resolve our website. Instead it usually resolves to a google page or times out. Our website is hosted outside our network by a hosting company. Right now we can only get to our website by typing in www.mydomain.com. It seems so simple but I haven't found a fix for this and was wondering if anyone was willing to help.

Thanks!!
0
Comment
Question by:WindhamSD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
  • +1
7 Comments
 
LVL 1

Expert Comment

by:MetMc
ID: 37747577
I'm not an expert on this but I do have a little experience.  It was over a year ago that I had to deal with an issue like this and if I remember correctly it had to do with the reverse DNS pointer record either not existing or not being valid.

See if this description sounds like the problem you're having:

http://www.simpledns.com/kb.aspx?kbid=1052

I am sure there are some very experienced people on here that explain how it all works.
0
 
LVL 1

Expert Comment

by:MetMc
ID: 37747594
Just remembered what the problem was.  Our email was hosted by a company that by policy would not do reverse dns for its clients.  I ended up moving all of the dns info to our ISP because of that.
0
 
LVL 21

Assisted Solution

by:Papertrip
Papertrip earned 400 total points
ID: 37747844
2 things need to happen here.

1.  Create an A record for mydomain.com that points to the same IP as www.mydomain.com
2.  Contact your hosting company and ask them to configure your website to listen to requests for http://mydomain.com.

This is not a reverse DNS issue.
0
NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

 
LVL 27

Expert Comment

by:DrDave242
ID: 37748022
The above is correct, but there is one potential caveat: if your internal (AD) domain name is also mydomain.com, creating that blank host record in step 1 will cause problems.  If your internal domain is named something else (as it should be), you're in the clear.
0
 

Author Comment

by:WindhamSD
ID: 37748381
Thanks guys! Yea, unfortunately our internal and external domain are named the same... Is there any way out of this without changing it or should I tell my users to add the www?
0
 
LVL 27

Accepted Solution

by:
DrDave242 earned 1600 total points
ID: 37748421
You'll be better off just telling the users to add the www prefix.  Blank host records in an AD domain are used to locate domain controllers, and you don't really want to go messing with that.  Users will still have problems accessing the website (since a DNS query for the domain name may return the IP of the website, or it may return the IP of one of your DCs), and you may find yourself with AD authentication and/or replication issues as well.
0
 

Author Closing Comment

by:WindhamSD
ID: 37748709
Thanks guys!!
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

To properly understand GitHub, let’s divide it into two words ‘Git’ and ‘Hub’. Git is basically a ‘Distribution Version Control’ (DVC) and ‘Source Code Management’ (SCM) system widely used by software programmers while Hub means the efficient centre…
I annotated my article on ransomware somewhat extensively, but I keep adding new references and wanted to put a link to the reference library.  Despite all the reference tools I have on hand, it was not easy to find a way to do this easily. I finall…
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

670 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question