Solved

Cisco Unity / Call Manager

Posted on 2012-03-21
8
294 Views
Last Modified: 2012-06-27
Hello,

I was wondering if someone can help resolve an issue for me
dealing with voice mail service.

When user presses messages on their cisco ip phone, they are
directed to an extension where it rings, and then is directed to
their mailbox prompt.

It used to be where the mailbox prompt was automatically
brought up as soon as the user pressed the messages button.

Can anyone help me with this issue. I'm not sure if it is a
Cisco Unity Connection or Cisco Call Manager problem.

Thank you in advance.
0
Comment
Question by:Help DeskLF
  • 3
  • 3
  • 2
8 Comments
 
LVL 8

Expert Comment

by:Jeff Perry
Comment Utility
It could be on either side.

I would start at the phone side and check to make sure no voice mail settings were changed for the users extension.

If all are still correct then I would check the voice mailbox on the server.
0
 

Author Comment

by:Help DeskLF
Comment Utility
Nothing has been changed in the mail settings.
It's more than one user having the issue.

Thanks

Any other suggestions?
0
 
LVL 8

Expert Comment

by:Jeff Perry
Comment Utility
Sorry we are pretty new at phone systemt management too.

I would suggest possibly opening a tac case since it impacts more than one user.

Have you restarted any of the servers lately?
0
 
LVL 20

Expert Comment

by:José Méndez
Comment Utility
1- So you are saying that when users press the Messages button, another IP Phone rings?, then they are directed to Unity?

2- What if the user dials the VM Pilot Point directly
0
Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 

Author Comment

by:Help DeskLF
Comment Utility
No, what I'm saying is that when a user presses the messages button, it rings as if it was dialing out. After a few rings, they are directed to their mailbox. It used to be where as soon as a user pressed the messages button, the mailbox prompt would come up automatically.
0
 
LVL 20

Accepted Solution

by:
José Méndez earned 500 total points
Comment Utility
Ok, try this:
- Find the Hunt Pilot for VM
- Find the associated Hunt List
- From the Hunt List, find the associated Line Group where all the VM ports are contained
- Change the algorithm to Circular if it is currently Top Down, or Top Down if it is currently Circular. Then Apply Config and try again.
0
 

Author Comment

by:Help DeskLF
Comment Utility
This solution seems to work, but occasionally the issue comes back.
0
 
LVL 20

Expert Comment

by:José Méndez
Comment Utility
How many ports are there? Im wondering if all of them are configured in Unity to actually take calls
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

Suggested Solutions

Article by: user_n
How Sip Phone (User Agent) works and communicates with sip servers 1.  There is a sip server and a sip registrar.  The sip server and sip registrar can be one server or two different servers. The sip registrar is the server on which it is record…
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…
This video demonstrates how to create an example email signature rule for a department in a company using CodeTwo Exchange Rules. The signature will be inserted beneath users' latest emails in conversations and will be displayed in users' Sent Items…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now