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BES Email Synchronisation Issues 'Modification Resolution'

Posted on 2012-03-21
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Last Modified: 2012-04-19
Hi Guys,

Im hopeing someone could shed some further light on the below issues we are having with one user on our BES / Exchange system.

Background
Server 2003 SBS - DC / Exchange / DNS / DHCP
Server 2003 - BES server
30 users on the BES server and mail flow is working fine for them

We added a new user the other day a setup the account on BES, activated the device and since then the user has been recieving the following messages in Outlook:

12:20:17 Message class: {SU:IPM.Note}
12:20:17 Mail Conflict Resolution
12:20:17 Local subject: {SU:Modification Resolution}
12:20:17 Remote subject: {SU:Modification Resolution}
12:20:17 Local Message Entry ID: {CB:70, LPB:0x0000000095BB80E7389F9249A179D6142E65D4F9070087365E9E3F6E314BBEC2EE7F71A746EE0000014148C60000DF371C2FAB480640B723AF51E575544300002C94301F0000}
12:20:17 Remote Message Entry ID: {CB:70, LPB:0x0000000095BB80E7389F9249A179D6142E65D4F9070087365E9E3F6E314BBEC2EE7F71A746EE0000014148C60000DF371C2FAB480640B723AF51E575544300002C94301F0000}
12:20:17 Local Message ChgKey: {CB:20, LPB:0x9A55777072C42F4B83A03D2E79DC19B000006835}
12:20:17 Remote Message ChgKey: {CB:20, LPB:0x9A55777072C42F4B83A03D2E79DC19B000006836}
12:20:17 Local Message PCL: {CB:21, LPB:0x149A55777072C42F4B83A03D2E79DC19B000006836}
12:20:17 Remote Message PCL: {CB:21, LPB:0x149A55777072C42F4B83A03D2E79DC19B000006836}
12:20:17 Checking local modifications
12:20:17 Overwrite property: 0x10800003
12:20:17 Overwrite property: 0x10810003
12:20:17 Overwrite property: 0x10820040
12:20:17 Compare property: 0x3FDE0003
12:20:17 Getting remote properties
12:20:17 Checking remote modifications
12:20:17 Compare (conflict) property: 0x3FDE0003
12:20:17 Local: {I4:28591}
12:20:17 Remote: {Error (0x8004010F)}
12:20:17 Not equal (conflict) property: 0x3FDE0003
12:20:17 Local modification: {12:18:36.0224  21/03/2012 [DD/MM/YYYY]}
12:20:17 Remote modification: {12:18:58.0034  21/03/2012 [DD/MM/YYYY]}
12:20:17 Forcing Local item to win.
12:20:17 Conflict generated, local item is winner

I have spoken with the Phone carrier Technical Support team and they have given we the following response.
This is definitely a server issue.

Basically when an email is received it is given a Unique Identifier by the system. When two devices are trying to access the same UID at the same time the server has to decide which one gets it. In this case, its not our customer. So they need to amend the conflict resolution rules on the server.

Any help on this would be greatly appreciated?
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Question by:YellowbusTeam
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Expert Comment

by:cfletch1980
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check to make sure user is not in cached mode
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Author Comment

by:YellowbusTeam
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Is that in the Outlook account?? If yes the option for is currently ticked does it need to be unticked in order to work with a BB device and BES??
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cfletch1980 earned 500 total points
Comment Utility
Not necessarily but uncheck the option in outlook and see if the messages stop appearing.
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Author Comment

by:YellowbusTeam
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Still working on this
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Expert Comment

by:cfletch1980
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ok cool just keep me posted
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