YellowbusTeam
asked on
BES Email Synchronisation Issues 'Modification Resolution'
Hi Guys,
Im hopeing someone could shed some further light on the below issues we are having with one user on our BES / Exchange system.
Background
Server 2003 SBS - DC / Exchange / DNS / DHCP
Server 2003 - BES server
30 users on the BES server and mail flow is working fine for them
We added a new user the other day a setup the account on BES, activated the device and since then the user has been recieving the following messages in Outlook:
12:20:17 Message class: {SU:IPM.Note}
12:20:17 Mail Conflict Resolution
12:20:17 Local subject: {SU:Modification Resolution}
12:20:17 Remote subject: {SU:Modification Resolution}
12:20:17 Local Message Entry ID: {CB:70, LPB:0x0000000095BB80E7389F 9249A179D6 142E65D4F9 070087365E 9E3F6E314B BEC2EE7F71 A746EE0000 014148C600 00DF371C2F AB480640B7 23AF51E575 544300002C 94301F0000 }
12:20:17 Remote Message Entry ID: {CB:70, LPB:0x0000000095BB80E7389F 9249A179D6 142E65D4F9 070087365E 9E3F6E314B BEC2EE7F71 A746EE0000 014148C600 00DF371C2F AB480640B7 23AF51E575 544300002C 94301F0000 }
12:20:17 Local Message ChgKey: {CB:20, LPB:0x9A55777072C42F4B83A0 3D2E79DC19 B000006835 }
12:20:17 Remote Message ChgKey: {CB:20, LPB:0x9A55777072C42F4B83A0 3D2E79DC19 B000006836 }
12:20:17 Local Message PCL: {CB:21, LPB:0x149A55777072C42F4B83 A03D2E79DC 19B0000068 36}
12:20:17 Remote Message PCL: {CB:21, LPB:0x149A55777072C42F4B83 A03D2E79DC 19B0000068 36}
12:20:17 Checking local modifications
12:20:17 Overwrite property: 0x10800003
12:20:17 Overwrite property: 0x10810003
12:20:17 Overwrite property: 0x10820040
12:20:17 Compare property: 0x3FDE0003
12:20:17 Getting remote properties
12:20:17 Checking remote modifications
12:20:17 Compare (conflict) property: 0x3FDE0003
12:20:17 Local: {I4:28591}
12:20:17 Remote: {Error (0x8004010F)}
12:20:17 Not equal (conflict) property: 0x3FDE0003
12:20:17 Local modification: {12:18:36.0224 21/03/2012 [DD/MM/YYYY]}
12:20:17 Remote modification: {12:18:58.0034 21/03/2012 [DD/MM/YYYY]}
12:20:17 Forcing Local item to win.
12:20:17 Conflict generated, local item is winner
I have spoken with the Phone carrier Technical Support team and they have given we the following response.
This is definitely a server issue.
Basically when an email is received it is given a Unique Identifier by the system. When two devices are trying to access the same UID at the same time the server has to decide which one gets it. In this case, its not our customer. So they need to amend the conflict resolution rules on the server.
Any help on this would be greatly appreciated?
Im hopeing someone could shed some further light on the below issues we are having with one user on our BES / Exchange system.
Background
Server 2003 SBS - DC / Exchange / DNS / DHCP
Server 2003 - BES server
30 users on the BES server and mail flow is working fine for them
We added a new user the other day a setup the account on BES, activated the device and since then the user has been recieving the following messages in Outlook:
12:20:17 Message class: {SU:IPM.Note}
12:20:17 Mail Conflict Resolution
12:20:17 Local subject: {SU:Modification Resolution}
12:20:17 Remote subject: {SU:Modification Resolution}
12:20:17 Local Message Entry ID: {CB:70, LPB:0x0000000095BB80E7389F
12:20:17 Remote Message Entry ID: {CB:70, LPB:0x0000000095BB80E7389F
12:20:17 Local Message ChgKey: {CB:20, LPB:0x9A55777072C42F4B83A0
12:20:17 Remote Message ChgKey: {CB:20, LPB:0x9A55777072C42F4B83A0
12:20:17 Local Message PCL: {CB:21, LPB:0x149A55777072C42F4B83
12:20:17 Remote Message PCL: {CB:21, LPB:0x149A55777072C42F4B83
12:20:17 Checking local modifications
12:20:17 Overwrite property: 0x10800003
12:20:17 Overwrite property: 0x10810003
12:20:17 Overwrite property: 0x10820040
12:20:17 Compare property: 0x3FDE0003
12:20:17 Getting remote properties
12:20:17 Checking remote modifications
12:20:17 Compare (conflict) property: 0x3FDE0003
12:20:17 Local: {I4:28591}
12:20:17 Remote: {Error (0x8004010F)}
12:20:17 Not equal (conflict) property: 0x3FDE0003
12:20:17 Local modification: {12:18:36.0224 21/03/2012 [DD/MM/YYYY]}
12:20:17 Remote modification: {12:18:58.0034 21/03/2012 [DD/MM/YYYY]}
12:20:17 Forcing Local item to win.
12:20:17 Conflict generated, local item is winner
I have spoken with the Phone carrier Technical Support team and they have given we the following response.
This is definitely a server issue.
Basically when an email is received it is given a Unique Identifier by the system. When two devices are trying to access the same UID at the same time the server has to decide which one gets it. In this case, its not our customer. So they need to amend the conflict resolution rules on the server.
Any help on this would be greatly appreciated?
check to make sure user is not in cached mode
ASKER
Is that in the Outlook account?? If yes the option for is currently ticked does it need to be unticked in order to work with a BB device and BES??
ASKER CERTIFIED SOLUTION
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ASKER
Still working on this
ok cool just keep me posted