?
Solved

Computer files and actions mostly locked out in normal mode Win 7

Posted on 2012-03-21
10
Medium Priority
?
532 Views
Last Modified: 2012-03-29
This is an HP tablet computer running Windows 7 Pro.
The computer did have some problems booting but that seems fine now.
In normal mode:
The C: drive appears empty.
Almost no programs work.
Right click in task bar to Task Manager gives a message:
"Your internet security settings prevented one or more files from being opened".
BUT, CTL-ALT-DEL works.
One app is running: "Windows Security"
Only safe mode seems to work: shows files and allows .exe files to run.
Malwarebytes Antimalware in safe mode showed nothing.
SuperAntispyware showed nothing.
Set up a new user/profile.  No difference that I can see.
In normal mode, see MXTask2.exe process running using 50% of CPU.  There are very few processes running in normal mode.
Can't stop any of the processes in normal mode with Task Manager.

Looking for suggestions.  It's rather tough when nothing will run!  Safe mode looks like a possibility though.
0
Comment
Question by:Fred Marshall
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
  • +1
10 Comments
 
LVL 11

Assisted Solution

by:marek1712
marek1712 earned 400 total points
ID: 37748494
Too much hassle. I'd reformat the system drive and install it from scratch...
But you can start with Trojan Remover.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 37748635
fmarshall--
Run MalwareBytes in normal mode, not safe mode.  Is anything found?

Do you use Fix-It Utilities?  http://forums.v3.co.uk/showthread.php?t=203019

"Windows Security" could be undesireable.  It is hard to tell if this is what you refer to.
http://www.bleepingcomputer.com/virus-removal/remove-win-7-security-2012

Rather than a reformat, you might consider a Repair Install which does not affect personal data and installed programs.
http://www.sevenforums.com/tutorials/3413-repair-install.html
0
 
LVL 82

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 800 total points
ID: 37751221
Do you have Avanquest "fix it utilities" aka Earthlink's fix it program software installed?

The file MXTask2.exe is associated to this program and others have reported it as a resource hog.
http://tinyurl.com/7sqf5xp
0
Why Off-Site Backups Are The Only Way To Go

You are probably backing up your data—but how and where? Ransomware is on the rise and there are variants that specifically target backups. Read on to discover why off-site is the way to go.

 
LVL 26

Accepted Solution

by:
Fred Marshall earned 0 total points
ID: 37755041
Well, I fixed it using ComboFix finally - starting in Safe Mode of course.  None of the "standard" removal programs found a single thing.  I've had that experience before.  Not often.

Recall that this system would not do anything much in normal mode.  Thus started in Safe Mode.

I also removed Net Defense Firewall which I think is an Avanquest program.  It would pop up as starting even in modes which were seriously disabled.  I can imagine that "it" had been corrupted by a parasite.  

Anyway, I got it all working and apparently clean.  

ve3ofa .. if I did would it be a good thing or a bad thing? ac7vr
0
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 800 total points
ID: 37755348
fmarshall--Glad to hear all is well.
As mentioned in the link
http://forums.v3.co.uk/showthread.php?t=203019
I posted in http:#a37748635 (the same link posted by ve3ofa a day later) MXTask2.exe is  part of the Fix-It Utility and is a resource hog.
Is that what you are asking ve3ofa?
If all is OK after using ComboFix, is there a reason to do anything further?
0
 
LVL 82

Expert Comment

by:David Johnson, CD, MVP
ID: 37755376
don't use that app uninstall it and your mxtask2 problems will be gone.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 37761339
fmarshall--This is not meant to change your decisions.
If you feel you are free from malware now, you could run a Repair Install, which should not disturb your personal files or installed programs.
http://www.sevenforums.com/tutorials/3413-repair-install.html
0
 
LVL 26

Author Comment

by:Fred Marshall
ID: 37761385
jcimarron: Interesting thought about doing a follow-on Repair Install.  That brings a couple of things to mind:
- if there's something broken that's lurking then it might help.
- if it ain't broke don't fix it

Unfortunately I rarely have the original disks and am often reluctant to spend the time to figure out if I can do a Repair Install without the "right" ones.  And, of course, many systems these days don't offer a Repair Install as there are *no* disks (e.g. HP).  Or am I missing something here?
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 37761531
fmarshall --Based on marek1712's post and your comment I assumed you planned a reformat, which would wipe all your personal files and installed programs.
0
 
LVL 26

Author Closing Comment

by:Fred Marshall
ID: 37780909
Well, just to be clear, I wasn't having obvious problems with mxtask2.  But, since I'd never seen (or noticed) it before over many, many systems, I thought I'd ask about it.  

ve3ofa: I was responding back to your:
"Do you have Avanquest "fix it utilities" aka Earthlink's fix it program software installed?"
asking: would that be good or bad if it were?  But, I guess this was a preamble....

marek1712: I guess my life is a hassle.  My normal mode is to try to preserve the system.  But, in simple cases where a computer is easily configured after an OS install then I surely agree with you.  Most systems I see don't fit that description.  I get probably over 95% success rate.
0

Featured Post

ATEN's HDBaseT Presentation at InfoComm 2017

Hear ATEN Product Manager YT Liang review HDBaseT technology, highlighting ATEN’s latest solutions as they relate to real-world applications during her presentation at the HDBaseT booth at InfoComm 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Windows 10 Creator Update has just been released and I have it working very well on my laptop. Read below for issues, fixes and ideas.
Compliance and data security require steps be taken to prevent unauthorized users from copying data.  Here's one method to prevent data theft via USB drives (and writable optical media).
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question