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M.S. Project 2010 hangs on timeline

Posted on 2012-03-21
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Last Modified: 2012-04-03
M.S. Project 2010 hangs when I right click on the timescale

This is the event ID: 1000 application sourse

Faulting application name: WINPROJ.EXE, version: 14.0.6023.1000, time stamp: 0x4d7a60be
Faulting module name: WINPROJ.EXE, version: 14.0.6023.1000, time stamp: 0x4d7a60be
Exception code: 0xc0000005
Fault offset: 0x004295f5
Faulting process id: 0xc40
Faulting application start time: 0x01cd077e8d964514
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\WINPROJ.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\WINPROJ.EXE
Report Id: f2198803-7371-11e1-8094-001aa0dea6b6

Any suggestions are appriciated, the files open up fine on other PCs with Project 2010
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Question by:jsarinana
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5 Comments
 
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Accepted Solution

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xtermie earned 500 total points
ID: 37750075
You have to check if your Project copy is authenticated - a lot of times this happens when the software is not installed correctly or it is not registered.

In addition, could you please tells us
(1) if it always to same projects that crash Project every time?
If is the same file, try
a) when launching MSP and choosing the connection, uncheck the box "Load Summary Resource Assigments".
b) If MSP auto connects, change it to manually choose the connection
c) Open the project to edit in PWA, press the calculate button on the ribbon then save and publish the, then try and open in MSP again
If that does not solve it is probably an installation problem.
(2) Does this happen only at the timeline?  Is the project a large one?
(3) Is the file local or on a server?  The crash may be due to a shared resourse file.
If you have a shared resource file you run the risk through such resource pools for file corruption and network fragility is a file corruption trigger. So if someone else is using the same file and moving, renaming and over-writing files, this may be the cause of your crash/hang up, especially in the timeline.
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Author Comment

by:jsarinana
ID: 37750110
The file works fine on all the other computers, which are Window 7 64 bit running Office and Project 2010. it's on a shared drive with change access. We have close to 2TBs of files on this share with no share or over-writing issues. On this computer any project file will hang when you right click on any of the months to select timescale.

What is PWA?
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LVL 18

Expert Comment

by:xtermie
ID: 37750213
Microsoft Project Web App (PWA)  if you have it.

Now, you file is on a network and hangs only on the particular computer - right?
So it seems that this is a problem with the particular computer.
A couple of questions
(1) the software is registered?
(2) do all computers use Project 2010 with the same Service Packs?
 
It seems that there have been some issues with Timelines and SP1.
http://support.microsoft.com/kb/2075992/
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LVL 1

Author Comment

by:jsarinana
ID: 37750272
We already have the SP1
I also reinstall Project and created a new user profile on this computer. we get the same problem
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LVL 1

Author Closing Comment

by:jsarinana
ID: 37801509
Thanks for the effert, it just ended up reformating since I had an image.
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