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M.S. Project 2010 hangs on timeline

M.S. Project 2010 hangs when I right click on the timescale

This is the event ID: 1000 application sourse

Faulting application name: WINPROJ.EXE, version: 14.0.6023.1000, time stamp: 0x4d7a60be
Faulting module name: WINPROJ.EXE, version: 14.0.6023.1000, time stamp: 0x4d7a60be
Exception code: 0xc0000005
Fault offset: 0x004295f5
Faulting process id: 0xc40
Faulting application start time: 0x01cd077e8d964514
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\WINPROJ.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\WINPROJ.EXE
Report Id: f2198803-7371-11e1-8094-001aa0dea6b6

Any suggestions are appriciated, the files open up fine on other PCs with Project 2010

ASKER CERTIFIED SOLUTION

Anastasia D. Gavanas

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jsarinana

ASKER

The file works fine on all the other computers, which are Window 7 64 bit running Office and Project 2010. it's on a shared drive with change access. We have close to 2TBs of files on this share with no share or over-writing issues. On this computer any project file will hang when you right click on any of the months to select timescale.

What is PWA?

Anastasia D. Gavanas

Microsoft Project Web App (PWA) if you have it.

Now, you file is on a network and hangs only on the particular computer - right?
So it seems that this is a problem with the particular computer.
A couple of questions
(1) the software is registered?
(2) do all computers use Project 2010 with the same Service Packs?

It seems that there have been some issues with Timelines and SP1.
http://support.microsoft.com/kb/2075992/

jsarinana

ASKER

We already have the SP1
I also reinstall Project and created a new user profile on this computer. we get the same problem

jsarinana

ASKER

Thanks for the effert, it just ended up reformating since I had an image.