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cannot send internal email to an account and get a bounce back every time
hi, I have a user who can't send an email to a user and gets the below bounce back.
I have updated the address book but get an exchange error. he is running outlook 2007 on exchange 2007. I have tried it in cached and non cached mode.
Delivery has failed to these recipients or distribution lists:
Richard Aylward
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.
_____
Sent by Microsoft Exchange Server 2007
Diagnostic information for administrators:
Generating server: e2007.sub.mydomain.co.uk
IMCEAEX-_O=domain_OU=First +20adminis trative+20 group_cn=R ecipients_ cn=ra@mydo main.co.uk
#550 5.1.1 RESOLVER.ADR.ExRecipNotFou nd; not found ##
Original message headers:
Received: from e2007.sub.mydomain.co.uk ([192.168.1.183]) by
e2007.sub.mydomain.co.uk ([192.168.1.183]) with mapi; Wed, 21 Mar 2012
16:43:45 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Andy Davis <akd@mydomain.co.uk>
To: Richard Aylward
<IMCEAEX-_O=mydomain_OU=Fi rst+20admi nistrative +20group_c n=Recipien ts_cn=ra@m ydomain.co .uk>
Date: Wed, 21 Mar 2012 16:43:46 +0000
Subject: test
Thread-Topic: test
Thread-Index: Ac0HgciQ2d3fI0RwQEyvZ0G/Dl iaVw==
Message-ID: <BD04825CB9A73A45826F3E1AE B6D97988FC A853DD3@e2 007.sub.my domain.co. uk>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <BD04825CB9A73A45826F3E1AE B6D97988FC A853DD3@e2 007.sub.my domain.co. uk>
MIME-Version: 1.0
X-ExProperty: MjE6VlRfQlNUUjpBbmR5IERhdm lz
X-ExProperty: MTM6VlRfVUk0OjA-
X-ExProperty: MTI6VlRfVUk0OjQ-
X-ExProperty: NzpWVF9VSTQ6MQ--
X-ExProperty: NjpWVF9VSTQ6MA--
X-ExProperty: NTpWVF9VSTQ6MQ--
X-ExProperty:
NDpWVF9CU1RSOi9vPVJPVEFNQV Qvb3U9Zmly c3QgYWRtaW 5pc3RyYXRp dmUgZ3JvdX AvY249UmVj aXBpZW50cy 9jbj1ha2Q-
X-ExProperty:
MzpWVF9CU1RSOkNOPUFuZHkgRG F2aXMsT1U9 VXNlcnMsT1 U9SHViZXIs REM9cm90YW 1hdCxEQz1o dWJlcixEQz 1jbyxEQz11 aw--
X-ExProperty: MjpWVF9CU1RSOmFrZEBodWJlci 5jby51aw--
X-ExProperty: MTpWVF9VSTQ6MQ--
I have updated the address book but get an exchange error. he is running outlook 2007 on exchange 2007. I have tried it in cached and non cached mode.
Delivery has failed to these recipients or distribution lists:
Richard Aylward
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.
_____
Sent by Microsoft Exchange Server 2007
Diagnostic information for administrators:
Generating server: e2007.sub.mydomain.co.uk
IMCEAEX-_O=domain_OU=First
#550 5.1.1 RESOLVER.ADR.ExRecipNotFou
Original message headers:
Received: from e2007.sub.mydomain.co.uk ([192.168.1.183]) by
e2007.sub.mydomain.co.uk ([192.168.1.183]) with mapi; Wed, 21 Mar 2012
16:43:45 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding:
From: Andy Davis <akd@mydomain.co.uk>
To: Richard Aylward
<IMCEAEX-_O=mydomain_OU=Fi
Date: Wed, 21 Mar 2012 16:43:46 +0000
Subject: test
Thread-Topic: test
Thread-Index: Ac0HgciQ2d3fI0RwQEyvZ0G/Dl
Message-ID: <BD04825CB9A73A45826F3E1AE
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <BD04825CB9A73A45826F3E1AE
MIME-Version: 1.0
X-ExProperty: MjE6VlRfQlNUUjpBbmR5IERhdm
X-ExProperty: MTM6VlRfVUk0OjA-
X-ExProperty: MTI6VlRfVUk0OjQ-
X-ExProperty: NzpWVF9VSTQ6MQ--
X-ExProperty: NjpWVF9VSTQ6MA--
X-ExProperty: NTpWVF9VSTQ6MQ--
X-ExProperty:
NDpWVF9CU1RSOi9vPVJPVEFNQV
X-ExProperty:
MzpWVF9CU1RSOkNOPUFuZHkgRG
X-ExProperty: MjpWVF9CU1RSOmFrZEBodWJlci
X-ExProperty: MTpWVF9VSTQ6MQ--
Have you tried to select the users email address my manually browsing to the Global Address list - i.e. click 'To' in the send window and then choose the Global Address List for the Address Book.
Try sending the message after deleting the favorites entries in the drop down list.
Also if possible, don't select the mail address from the list and give a complete address and then send it.
If you have not tried sending it from OWA, you can try and check to be sure.
Also if possible, don't select the mail address from the list and give a complete address and then send it.
If you have not tried sending it from OWA, you can try and check to be sure.
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ASKER
there's already an x400 entry, no option to add an x500.
none of the other users have x500 address in the email address tab.
none of the other users have x500 address in the email address tab.
ASKER
i've found this site and followed the instructions. I'll get the user to test it tomorrow