Solved

cannot send internal email to an account and get a bounce back every time

Posted on 2012-03-21
5
288 Views
Last Modified: 2012-06-21
hi, I have a user who can't send an email to a user and gets the below bounce back.
I have updated the address book but get an exchange error. he is running outlook 2007 on exchange 2007. I have tried it in cached and non cached mode.

Delivery has failed to these recipients or distribution lists:
 
Richard Aylward
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.
 
  _____  
Sent by Microsoft Exchange Server 2007




 
Diagnostic information for administrators:
 
Generating server: e2007.sub.mydomain.co.uk
 
IMCEAEX-_O=domain_OU=First+20administrative+20group_cn=Recipients_cn=ra@mydomain.co.uk
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
 
Original message headers:
 
Received: from e2007.sub.mydomain.co.uk ([192.168.1.183]) by
 e2007.sub.mydomain.co.uk ([192.168.1.183]) with mapi; Wed, 21 Mar 2012
 16:43:45 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Andy Davis <akd@mydomain.co.uk>
To: Richard Aylward
        <IMCEAEX-_O=mydomain_OU=First+20administrative+20group_cn=Recipients_cn=ra@mydomain.co.uk>
Date: Wed, 21 Mar 2012 16:43:46 +0000
Subject: test
Thread-Topic: test
Thread-Index: Ac0HgciQ2d3fI0RwQEyvZ0G/DliaVw==
Message-ID: <BD04825CB9A73A45826F3E1AEB6D97988FCA853DD3@e2007.sub.mydomain.co.uk>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <BD04825CB9A73A45826F3E1AEB6D97988FCA853DD3@e2007.sub.mydomain.co.uk>
MIME-Version: 1.0
X-ExProperty: MjE6VlRfQlNUUjpBbmR5IERhdmlz
X-ExProperty: MTM6VlRfVUk0OjA-
X-ExProperty: MTI6VlRfVUk0OjQ-
X-ExProperty: NzpWVF9VSTQ6MQ--
X-ExProperty: NjpWVF9VSTQ6MA--
X-ExProperty: NTpWVF9VSTQ6MQ--
X-ExProperty:
 NDpWVF9CU1RSOi9vPVJPVEFNQVQvb3U9Zmlyc3QgYWRtaW5pc3RyYXRpdmUgZ3JvdXAvY249UmVjaXBpZW50cy9jbj1ha2Q-
X-ExProperty:
 MzpWVF9CU1RSOkNOPUFuZHkgRGF2aXMsT1U9VXNlcnMsT1U9SHViZXIsREM9cm90YW1hdCxEQz1odWJlcixEQz1jbyxEQz11aw--
X-ExProperty: MjpWVF9CU1RSOmFrZEBodWJlci5jby51aw--
X-ExProperty: MTpWVF9VSTQ6MQ--
0
Comment
Question by:total123
5 Comments
 

Expert Comment

by:AITPros
ID: 37748710
Have you tried to select the users email address my manually browsing to the Global Address list - i.e. click 'To' in the send window and then choose the Global Address List for the Address Book.
0
 
LVL 5

Expert Comment

by:abhishek1986
ID: 37748717
Try sending the message after deleting the favorites entries in the drop down list.
Also if possible, don't select the mail address from the list and give a complete address and then send it.
If you have not tried sending it from OWA, you can try and check to be sure.
0
 
LVL 7

Accepted Solution

by:
Rammestein earned 500 total points
ID: 37748996
Please add x500 address on the recipients mailbox.
This will solve it.
Known issue.
0
 

Author Comment

by:total123
ID: 37749593
there's already an x400 entry, no option to add an x500.
none of the other users have x500 address in the email address tab.
0
 

Author Comment

by:total123
ID: 37749687
i've found this site and followed the instructions. I'll get the user to test it tomorrow
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Read this checklist to learn more about the 15 things you should never include in an email signature.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now