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total123Flag for United Kingdom of Great Britain and Northern Ireland

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cannot send internal email to an account and get a bounce back every time

hi, I have a user who can't send an email to a user and gets the below bounce back.
I have updated the address book but get an exchange error. he is running outlook 2007 on exchange 2007. I have tried it in cached and non cached mode.

Delivery has failed to these recipients or distribution lists:
 
Richard Aylward
The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator.
 
  _____  
Sent by Microsoft Exchange Server 2007




 
Diagnostic information for administrators:
 
Generating server: e2007.sub.mydomain.co.uk
 
IMCEAEX-_O=domain_OU=First+20administrative+20group_cn=Recipients_cn=ra@mydomain.co.uk
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
 
Original message headers:
 
Received: from e2007.sub.mydomain.co.uk ([192.168.1.183]) by
 e2007.sub.mydomain.co.uk ([192.168.1.183]) with mapi; Wed, 21 Mar 2012
 16:43:45 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Andy Davis <akd@mydomain.co.uk>
To: Richard Aylward
        <IMCEAEX-_O=mydomain_OU=First+20administrative+20group_cn=Recipients_cn=ra@mydomain.co.uk>
Date: Wed, 21 Mar 2012 16:43:46 +0000
Subject: test
Thread-Topic: test
Thread-Index: Ac0HgciQ2d3fI0RwQEyvZ0G/DliaVw==
Message-ID: <BD04825CB9A73A45826F3E1AEB6D97988FCA853DD3@e2007.sub.mydomain.co.uk>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <BD04825CB9A73A45826F3E1AEB6D97988FCA853DD3@e2007.sub.mydomain.co.uk>
MIME-Version: 1.0
X-ExProperty: MjE6VlRfQlNUUjpBbmR5IERhdmlz
X-ExProperty: MTM6VlRfVUk0OjA-
X-ExProperty: MTI6VlRfVUk0OjQ-
X-ExProperty: NzpWVF9VSTQ6MQ--
X-ExProperty: NjpWVF9VSTQ6MA--
X-ExProperty: NTpWVF9VSTQ6MQ--
X-ExProperty:
 NDpWVF9CU1RSOi9vPVJPVEFNQVQvb3U9Zmlyc3QgYWRtaW5pc3RyYXRpdmUgZ3JvdXAvY249UmVjaXBpZW50cy9jbj1ha2Q-
X-ExProperty:
 MzpWVF9CU1RSOkNOPUFuZHkgRGF2aXMsT1U9VXNlcnMsT1U9SHViZXIsREM9cm90YW1hdCxEQz1odWJlcixEQz1jbyxEQz11aw--
X-ExProperty: MjpWVF9CU1RSOmFrZEBodWJlci5jby51aw--
X-ExProperty: MTpWVF9VSTQ6MQ--
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AITPros
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Have you tried to select the users email address my manually browsing to the Global Address list - i.e. click 'To' in the send window and then choose the Global Address List for the Address Book.
Try sending the message after deleting the favorites entries in the drop down list.
Also if possible, don't select the mail address from the list and give a complete address and then send it.
If you have not tried sending it from OWA, you can try and check to be sure.
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Rammestein
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there's already an x400 entry, no option to add an x500.
none of the other users have x500 address in the email address tab.
i've found this site and followed the instructions. I'll get the user to test it tomorrow