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Cannot see shared calendar events

Posted on 2012-03-21
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Last Modified: 2012-04-16
I have a strange problem with one system on my domain. This specific PC, when the user opens a shared calendar within Outlook 2010, cannot view the information in the events of that (or any other shared) calendar. She can see there is an event blocked out, but there is no data within the event. If she connects from the same PC using OWA, she can view the shared calendar correctly.

I have tried repairing Outlook (Office) and removing / restoring the Outlook shared calendars but no help.

An additional finding - Even though this user can see the events in OWA, if she logs into another PC and runs Outlook, she cannot see the events there either.

Thanks for your help
Bob P.
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Question by:e-Tec_Support
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9 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 37749405
What exchange server is being used?
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LVL 1

Author Comment

by:e-Tec_Support
ID: 37749526
Exchange 2010 running on Server 2008R2 Enterprise
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Author Comment

by:e-Tec_Support
ID: 37753920
Anyone able to help on this issue?

Bob P.
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LVL 47

Expert Comment

by:apache09
ID: 37754205
On the users PC

Check that they have Office 2010 SP1 installed
http://support.microsoft.com/kb/2460049

The try opneing outlook using
start>Run>Outlook.exe /cleanfreebusy

Outlook.exe /cleanprofile
May also help
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Author Comment

by:e-Tec_Support
ID: 37768422
The user does have SP1.
I ran the  /cleanfreebusy.

Still have the same results.

Bob P.
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Author Comment

by:e-Tec_Support
ID: 37783163
Are there any other suggestions??
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Author Comment

by:e-Tec_Support
ID: 37807609
I have found that this specific user has the same problem no matter what PC she logs in to. But not in OWA. It looks like an Exchange issue, so I will repost this in the Exchange forum.
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Accepted Solution

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e-Tec_Support earned 0 total points
ID: 37832814
PROBLEM SOLVED !!
As always the most difficult issues turn into the easiest solutions.

While searching for solutions and trying every possible trick, I noticed she was looking at her calendar in monthly view. So I changed to weekly view and i could see everything perfectly. I then looked  more closely at her calendar view choices and noticed the drop-down menu associated with the monthly view (only). On that drop-down menu there are 3 choices: Show low detail, Show medium detail, and Show high detail. She had chosen medium detail, which does show the appointment blocks but not the appointment details. Chose Show high detail and everything popped into view !


Bob Pahls
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LVL 1

Author Closing Comment

by:e-Tec_Support
ID: 37850307
Problem solved by poster
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