Solved

Cannot see shared calendar events

Posted on 2012-03-21
9
570 Views
Last Modified: 2012-04-16
I have a strange problem with one system on my domain. This specific PC, when the user opens a shared calendar within Outlook 2010, cannot view the information in the events of that (or any other shared) calendar. She can see there is an event blocked out, but there is no data within the event. If she connects from the same PC using OWA, she can view the shared calendar correctly.

I have tried repairing Outlook (Office) and removing / restoring the Outlook shared calendars but no help.

An additional finding - Even though this user can see the events in OWA, if she logs into another PC and runs Outlook, she cannot see the events there either.

Thanks for your help
Bob P.
0
Comment
Question by:e-Tec_Support
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 2
9 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 37749405
What exchange server is being used?
0
 
LVL 1

Author Comment

by:e-Tec_Support
ID: 37749526
Exchange 2010 running on Server 2008R2 Enterprise
0
 
LVL 1

Author Comment

by:e-Tec_Support
ID: 37753920
Anyone able to help on this issue?

Bob P.
0
Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

 
LVL 47

Expert Comment

by:apache09
ID: 37754205
On the users PC

Check that they have Office 2010 SP1 installed
http://support.microsoft.com/kb/2460049

The try opneing outlook using
start>Run>Outlook.exe /cleanfreebusy

Outlook.exe /cleanprofile
May also help
0
 
LVL 1

Author Comment

by:e-Tec_Support
ID: 37768422
The user does have SP1.
I ran the  /cleanfreebusy.

Still have the same results.

Bob P.
0
 
LVL 1

Author Comment

by:e-Tec_Support
ID: 37783163
Are there any other suggestions??
0
 
LVL 1

Author Comment

by:e-Tec_Support
ID: 37807609
I have found that this specific user has the same problem no matter what PC she logs in to. But not in OWA. It looks like an Exchange issue, so I will repost this in the Exchange forum.
0
 
LVL 1

Accepted Solution

by:
e-Tec_Support earned 0 total points
ID: 37832814
PROBLEM SOLVED !!
As always the most difficult issues turn into the easiest solutions.

While searching for solutions and trying every possible trick, I noticed she was looking at her calendar in monthly view. So I changed to weekly view and i could see everything perfectly. I then looked  more closely at her calendar view choices and noticed the drop-down menu associated with the monthly view (only). On that drop-down menu there are 3 choices: Show low detail, Show medium detail, and Show high detail. She had chosen medium detail, which does show the appointment blocks but not the appointment details. Chose Show high detail and everything popped into view !


Bob Pahls
0
 
LVL 1

Author Closing Comment

by:e-Tec_Support
ID: 37850307
Problem solved by poster
0

Featured Post

RoboForm Secure Password Management System

RoboForm Everywhere - Superb Browser Support
Windows / Apple / IOS / Android / Linux / Chrome OS
Use different complex passwords everywhere
Best Secure Password Management by far
Synchronize all of your devices instantly
Safe, Secure & Highly Recommended!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
outlook email issue . 1 59
Windows 7 Domain User Loses Credentials Every Night 9 43
outlook, autodiscover 1 57
Outlook 2010 hyperlink issue 3 38
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question